Senior Account Manager

Deluxe Entertainment Services; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

Job Title: Senior Account Manager

Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,400 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Full-Time, Permanent Position

Location: London (hybrid)

Position Summary

This role will be accountable for the delivery of assigned projects on time, within budget, and to the required quality. Working closely across departments, this role requires strong communication, to ensure deadlines are being met and reported back to upper management with the status of projects.

Role and Responsibilities

• End-to-end accountability over delivery of assigned title/project on time, within budget, and to required quality.
• Manage large localization projects from inception to completion, ensuring timely delivery, high quality, and adherence to budget constraints.
• Manage orders via Deluxe’s proprietary systems through the production pipeline.
• Improve localization pipeline in collaboration with leadership, localization operations, and product teams.
• Monitor localization service quality and ensure that continuous process improvement efforts are planned and executed by internal teams or vendors.
• Analyse and resolve technical issues affecting customer order fulfillment and content delivery workflows.
• Anticipate risks and devise mitigation strategies.
• Collaborate with both internal and external stakeholders globally across all levels and functions.
• Understand ongoing initiatives and tasks within the team, contributing to discussions and decision making.
• Monitor client reporting to identify trends and issues.
• Capable of comprehensively speaking to ongoing portfolio of work.
• Accountability over billing accuracy for projects and/or titles.

Key Requirements

The ideal candidate will have experience across client services, as well as:

• Experience within Localisation, preferably across the entertainment, gaming, or marketing industries.
• Knowledge of end-to-end post-production workflows.
• Ability to meticulously review orders, documentation, and data throughout end-to-end order management process.
• Strong collaborative mindset with a focus on teamwork.
• Experience working with cross-functional teams both locally and globally.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• Exceptional verbal and written communication skills.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.