Senior Account Manager

Havas Group; London; Hybrid; GBP 60,000 - 80,000; Full time

Job description

Hybrid

Agency : Havas Helia

Job Description Summary : Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Agency and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client service support.

Job Description :

PLEASE NOTE, THIS ROLE IS BASED IN CIRENCESTER AND REQUIRES 3 DAYS PER WEEK WORKING FROM OUR BEAUTIFUL OFFICE THERE.

Here at Havas CX helia, we’re on a mission to become the best customer engagement agency in the UK.

And you’re a big part of making this happen

Better together

What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.

18 countries, 1,200+ people, 25 Villages.

When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.

Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company.

Together we transform brands through our unique approach.

Your future

Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful.

But it’s not just brands we empower. Working for Havas CX helia means you’re working for a company that loves to empower its people, too.

While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents.

Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry.

Be curious

Spot connections and behaviours, look for trends and consider new perspectives. Found something fascinating? Shout about it to inspire others. Be the first to seek out new tech or the latest innovation to open up new opportunities.

Be brave

Put yourself out there – rise, rally and relish the challenge. When you give it everything you’ve got – you create better results. Find ways to say ‘yes’ and show others the way. Take responsibility for successes and learn from failures and move on!

Be ambitious

Have a thirst for knowledge and an appetite for success. Aim for exceptional and raise the creative bar – constantly think how and where you can add value and creativity – it’s not just down to the Creatives! Know your client’s world and be an expert in your own. Love what you do, be proud and enjoy every achievement.

Be passionate

Bring positive energy and enthusiasm every day. Love your craft, whatever your role – to inspire, produce and sell big ideas. Champion the work, the team and yourself.

Be collaborative

Be open to having your thinking tested. Know where you can help and when you need help. Pitch up, play your part, trust each other and the process. Go for win-win every time.

Responsibilities

• As a customer engagement agency, understanding the end customer is critical, meaning you will need a strong eye for creative as well as a fundamental appreciation for how data and insight can help.
• As a Senior Account Manager, you will hold management responsibility and as such will be leading multiple projects as well as nurturing a team at the same time. The ability to maintain momentum across multiple stakeholders and disciplines, with excellent organisation skills and strong people management are crucial.
• Appetite to learn new skills, tools, methodologies to refine efficiency and support innovation.
• You have high standards and with relentless attention to detail, you deliver work efficiently, profitably and right first time (demonstrating a good feel for the agency business).
• Comfortable at progressing creative briefs as well as technical requirements (data or development briefs) in order to bring a solution to reality.
• The Senior Account Manager must have a fundamental knowledge of the client’s business, strategy and market sector.
• You will need to be able to prioritise your, and your team’s, workload and at times have difficult conversations with the client about priorities.
• Responsible for owning key client relationships.
• Highly numerate: You will be responsible for forecasting and budget control for projects you and your team manage.
• Equally comfortable in delivering day to day projects as well as showing appetite for more strategic led initiatives.

Attributes/Competencies

• Demonstrate effective line management through structured objective setting, 1:1s and development plans.
• Understands what skill sets and products are available within the wider group that could benefit client development and agency growth.
• Holds strong and trusted client relationships.
• Builds and cultivates strong internal relationships with great influencing skills to integrate teams and ensure everyone works efficiently and effectively on a project towards the same goal(s).
• Develop a strategic sense of the account and how tactical campaigns ladder up to a bigger vision. You will be the bridge between the strategic direction of the account and campaigns.
• Responds quickly to queries from internal stakeholders and clients and acts decisively when problems are highlighted. Coaches the AE/AM in finding a solution.
• An in-depth understanding and knowledge of the clients' businesses and sector, responsible for identifying opportunities for growth.
• Be an engaging and persuasive presenter, able to take ideas and make them come alive in presentations – acting in a support capacity in key client presentations, delivery parts of the story.
• A passion for marketing and engaging customers.
• A track record of building and maintaining strong client relationships.
• Line management experience.
• Entrepreneurialism and commercial acumen.
• Strong team player.
• Experience of managing multiple projects simultaneously in a fast-paced agency role.
• Educated to Degree level and/or Minimum 4 years working within direct or integrated agency environment.
• Strong understanding of the loyalty market.
• Experience of Salesforce Marketing Cloud is favourable.

Contract Type : Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.