Senior Account Manager

Senior Account Manager

Location: Hull / Hybrid
Salary: £35000-£45000 per annum Flexible Working, *Every other Friday off and Excellent Benefits

Are you experienced in Performance Marketing and Google Shopping? Do you thrive on developing client relationships? If so, please read on!

Summit is a leading digital marketing agency who specialise in online retailing, and we have an exciting opportunity for a Senior Account Manager to join us on a hybrid basis (2 days in our fantastic office) located near the beautiful Fruit Market and Marina area of Hull, East Riding of Yorkshire.

We offer flexible start and finish times as well as having every other Friday off*. We trust our people to work flexibly around their lifestyle and family arrangements. Summiteers are asked to attend our office in the C4DI complex in Hull, Fruit Market 2 days per week, the rest of the week can be done from home. For the right candidate, we may also consider greater flexibility around office time.

As the Senior Account Manager, you will be joining the Productcaster team and be responsible for assisting and supporting in the ongoing maintenance and growth of our Enterprise clients. You will attend to client challenges, queries, questions and drive positive change in process and performance. You will focus on evolving client relationships into long-term profitable partnerships, that commercially benefit both the client and Productcaster. You will be targeted with growing monthly recurring revenues via our enterprise clients.

About the Role:

On a day-to-day basis, you will be:

1. Thinking strategically and tactically to drive stronger client partnerships, encouraging a broader adoption of the Productcaster product portfolio, and driving growth in monthly recurring revenues from existing enterprise clients.
2. Generating existing client growth opportunities through coordinated and consultative relationship building.
3. Leading, coordinating and triaging the day-to-day client challenges in a timely fashion, communicating progress frequently and effectively, through to resolution.
4. Continuous management of “inbound” client opportunities. Responding to them, nurturing them, and developing them. Weekly reporting to senior management on progress.
5. Providing monthly reports, with analysis on Productcaster performance, informing senior management of key movements / areas of concern and recommending ways to improve.
6. Measuring Productcaster client satisfaction and seeking ways to develop client engagement to help improve churn metrics.
7. Providing support to senior management in pitch processes, for both PC and Marketing Services prospects. General support of the Productcaster sales programme, in new growth opportunities, new industries, partners or territories.

About You

As our Senior Account Manager, you will have extensive experience working with product feeds for retail clients, analysing performance and making strategic recommendations.

Key skills and knowledge include:

1. Strong knowledge of Google Shopping as well as feed management and optimisation.
2. Experience in managing Google Ads campaigns and Google Merchant Centre.
3. Knowledge of the Google CSS programme.
4. Impressive levels of commercial awareness, a great communicator that negotiates effectively and persuasively.
5. Highly organised, plans own, and team work effectively. Sets priorities and manages resources.
6. A great presenter of ideas, sharing them in a clear and confident manner to internal and external clients and colleagues.
7. Strong working knowledge of MS Office, particularly Microsoft Excel and PowerPoint.
8. Performs even under stressful situations and has a positive influence across the business as a whole.

What can we offer you?

On offer is a competitive salary of £35000-£45000 per annum, depending on experience as well as a range of excellent benefits including flexible start and finish times, up to 29 days' holiday per year (plus bank holidays), milestone days off, social events (from bowling to Award Ceremonies!), Bupa health cash plan, life assurance and Annual Bonus Scheme.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; race; age; sexual orientation; or disabilities.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Please note, in line with GDPR, your details will only be retained for a period of 12 months from application date and then deleted, unless advised otherwise.