Senior Account Manager

apply.workable.com - ATS; Birmingham; Hybrid; GBP 35,000 - 65,000; Full time

Job description

Please note: We are seeking a UK-based candidate who is comfortable working later hours to support the US market. The typical working hours would be approximately 1:00pm – 8:30pm, however, this can be discussed based on individual circumstances.

As a Senior Account Manager, it will be your responsibility to oversee the day-to-day multi-channel marketing activity for our brands across the Essity group, with clients across the US market — delivering marketing campaigns, reviewing performance, and pro-actively providing insights into what’s working well and what isn’t.

We are looking for a Senior Account Manager to join our wider ITG team, to support a busy and growing account. You will be responsible for all marketing account work across a broad spectrum of media activities, including translation, digital asset production, TVC formats, and print. Your tasks will be to help execute the regular marketing activities for each of the brands/markets in your designated area. The role carries the responsibility of customer service delivery, as well as operational excellence.

Our marketing technology platform, Storyteq, will underpin our marketing services delivery for this client, so you will be using a combination of skills across client service, technology, and detailed processes.

Key Responsibilities:

• Building and maintaining strong client relationships
• Demonstrate expertise in creating and maintaining project deliverables such as project briefs, timing plans, status reports, planning documents, and contact reports
• Working with the client to define objectives and parameters of new projects
• Keeping the client informed of progress and flagging any issues; maintain strong client communication
• Effectively report back to the client on campaign and programme effectiveness
• Actively seek opportunities to improve processes to ensure efficient management and delivery of programmes
• Ability to drive through multiple projects
• Act as key client advocate
• Key KPIs to be delivered on a weekly basis to ensure incremental uptake increases

Qualifications:

• You have a client-centric approach
• You hold experience within multi-channel marketing, specifically across social, digital, CRM, and print
• You have excellent written and verbal communication skills in English
• You have a strong ability to multi-task, managing multiple, multi-phase projects at various stages
• You hold meticulous attention to detail, with the ability to meet high standards for quality and accuracy
• Your organisation and communication skills are second to none, and you’re a team player with a positive attitude
• You’re flexible and able to work in a fast-paced, hard-working environment, demonstrating commitment to the role and a drive for development
• Experience within the healthcare industry is preferred but not essential.

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays– we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings– through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme– our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme– know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.