Senior Access Team Practitioner

NHS; Taunton; On-site; GBP 37,000 - 45,000; Full time

Job description

Are you a Registered Nurse with management experience?

St Margaret's Hospice Care has a fantastic opportunity for a Senior Access Team Practitioner to join our Access team.

Based in our Central Referral Centre, you will manage phone inquiries from patients and health care professionals to our Advice Line, triaging referrals and responding as appropriate. You will play a vital role in the transformation and development of an Access team that is clinician led.

This role is based at our Hospice site in Taunton. This is a full time, permanent role working 37.5 hours per week. In return, you will receive a competitive salary of £37,338 - £44,962 per annum, depending on experience.

This role offers a working pattern of 7.5-hour shifts, over 7 days per week on a rota system. As this is a role supporting transformation unsocial hours may be introduced later so to begin with supporting the working week will be a priority.

Main duties of the job

Part of the leadership team, you will help drive forward a revised model of working, focusing on our referral, triage and advice line.

You will work closely with the Head of community services, our inpatient unit, existing Central Referral Centre and the wider hospice and external services.

Base at our Taunton Hospice Hub, your day to day job will involve:

• Providing day to day management to the Access Team, leading on recruitment, team development, appraisal and off duty.
• Triaging new referrals, signposting appropriately based on individual needs, and liaising with other services, internal and external.
• Utilising your telemedicine skills to respond to advice line calls, drawing on the support of professionals and colleagues.
• Creatively reviewing processes and implementing change, working to constantly evaluating and measuring impact.

The safety of our service users is of the highest priority and evidenced based practice and decision making is a constant priority.

About us

Be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you're looking for a role where you can really make a difference, we could be a perfect match.

Job responsibilities

Support all aspects of the clinical referral process following referral criteria, triaging each referral and identifying response and needs based on assessment skills.

Assess the appropriateness and urgency of referrals seeking further information and advice as appropriate managing expectation and giving clarity to outcome.

Assessing, planning and implementing care within a holistic model, both remotely and face to face, effectively identifying the needs of patients and those close to them.

Supporting and advising patients, using specialist knowledge and skills in physical symptom control, social, emotional and spiritual care.

Working with methods of quality improvement and encouraging others to do so to ensure change is safe, well led and responsive.

Working collaboratively with the hospice multidisciplinary and external teams to provide care, support and direction.

Providing advice, support and education to other health care professionals, where appropriate, as part of a multi professional approach.

Liaising with other teams within St Margarets hospice care following triage and assessment process.

Manage advice line calls and act as the first line of support and advice.

Person Specification

Education and Qualifications

• Registered Nurse 1
• RN1 Degree level or equivalent study in related subject, such as acute oncology, palliative care, chronic conditions management (or willing to work towards).
• Post registration qualification or experience in palliative care/oncology or related subject
• Recognised teaching qualification or prepared to work towards.
• A willingness to undertake further study at Master's level
• Experience in telemedicine/triage
• Commitment to continuing education and professional development
• Leading a team, recently, at senior level and evidence of quality improvement project, project management.
• Independent prescriber or willingness to undertake & practice
• Quality Improvement experience
• Clinical Supervision delivery trained
• Advanced Communication skills including negotiation and diplomacy skills
• Physical assessment and clinical reasoning (PACR)
• Managing Qualification
• Post grad Community Specialist qualification
• Recognises own limitations.
• Ability to work flexibly and respond to changing or conflicting priorities.
• Effectively manages multiple tasks and priorities
• Ability to meet deadlines
• Work within a framework of resilience

Working with others

• Calm and objective.
• Is assertive not aggressive
• Treats confidential information sensitively and in line with policy
• Positive role model to the team and service.
• Excellent interpersonal skills and communication skills, the ability to relate to a diverse range of people.

Outcome and Results

• Ability to work autonomously
• Managing time, work commitments and priorities.
• Recognises and understands own roles and responsibilities
• Able to prioritise and respond appropriately.
• Shares and communicates information

Leading in your area

• Relevant post-registration experience in cancer, palliative care or relevant speciality.
• In-depth specialist experience in care of patients with complex needs.
• Recent leadership and management experience
• Experience of multi-professional working.
• Experience of mentorship and teaching
• Computer literate, able to use word documents, database and e-mail communication.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.