Security Team Leader

South London and Maudsley NHS Foundation Trust

An exciting opportunity has come up to be a Team Leader at the new centralised control room at Bethlem Royal Hospital.

The successful applicant will help the Facilities Manager to lead the Security Team.

Main duties of the job

The Security Team Leader will lead the team that provides 24/7 365 days a year cover of the Centralised Control Room, monitoring CCTV, BMS, Fire, intruder and panic alarms, emergency phones, and will call the emergency team to any emergencies on site. The role is crucial in creating a welcoming, supportive, and organised environment. The operative will also be expected to maintain confidentiality and promote a calm, positive atmosphere. Additionally, the role includes acting as a fire marshal to coordinate safety during evacuations. This position requires staying current with mandatory training to maintain job competency and effectively manage challenging interactions and emergencies.

The Team Leader is not supernumerary and will be expected to work as part of the team with additional management and leadership responsibilities.

About us

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work-life balance.

Some of our benefits are highlighted here:

• Generous pay, pensions and leave: We offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work-life balance: Flexible working options, such as part-time working and job sharing.
• Career development: Opportunities to progress your career supported through several programmes such as mentoring, coaching, positive people management, collective leadership, and other talent programmes.
• Car lease: Our staff benefit from competitive deals to lease cars.
• Accommodation: Keyworker housing available on selected sites.
• NHS discounts: Discounts up to 10% from a variety of well-known retail brands through the Health Service Discounts website.

For a full list of our benefits, please visit: Working at SLaM.

Job responsibilities

1. Collaborate with the Facilities Manager and Security Operatives to enforce good practices and ensure compliance with trust policies.
2. Manage both the Day and Night Control Room Operatives, allocating tasks as required, ensuring that appraisals are completed annually and supervisions are documented on the Trust's Training System.
3. Complete weekly equipment audits, ensuring equipment is in working order and report any issues of concern.
4. Remain current with mandatory training and continually assess training needs.
5. Use the Trust's reporting platforms to report any policy breaches and manage security issues promptly.
6. Provide excellent customer service and effectively manage challenging interactions and emergencies.
7. Assist in providing an effective and efficient CCTV service under the direction of the Facilities Manager.
8. Respond to all alarm activations, CCTV incidents, and emergency phone calls.
9. Produce evidential records and witness statements to a high standard.
10. Provide an efficient and courteous radio and telephone answering service.
11. Control access to all visitors to maintain high security and confidentiality.
12. Report any breaches of policies in line with Datix reporting policy.
13. Send out communications and notices on behalf of the team leader or facilities manager.
14. Act as Fire Marshall for the service area, conducting monthly audits.
15. Follow and enforce emergency and security procedures to maintain a safe environment.
16. Work closely with Local Facilities Team Leader and Facilities Teams to ensure complete security monitoring.

Person Specification

Qualifications

• S.I.A / C.C.T.V certificated.
• Functional skills Level 2 Maths and English.
• Working knowledge of Health and Safety legislation.

Experience

• Experience of leading a team.
• Excellent interpersonal skills.
• Ability to manage conflict and identify escalation needs.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Demonstrable experience of practices relevant to the area of work.
• Familiarity with Planet F.M (Facility Management) software.
• Fire Marshall certified.
• First Aid at Work certified.

Knowledge

• Clear and concise verbal and written communication skills.
• Ability to use initiative and problem-solve in a busy environment.
• Demonstrate working knowledge of GDPR, CCTV legislation, and Information Governance.
• NHS experience, especially in a mental health setting.
• Customer service experience, preferably in a healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.

Salary: £31,081 to £33,665 per annum inclusive of HCAS.