Security Operations Specialist

Crisis24; Bournemouth; On-site; GBP 30,000 - 50,000; Full time

Job description

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

The Security Operations Specialist is responsible for general and emergency assistance to a worldwide client base utilizing operations protocols and other client focused procedures.

In this role, you will hone your skills to a better understanding of global security, while guiding clients through a multifaceted and challenging landscape. You will serve as a team member in a Crisis24 Global Operations Centres (GOC), which acts as the heart for delivering all our operational tasks in support of our global clients.

You should have an aptitude for providing security advice and assistance to clients in difficult situations, handling a range of situations from routine monitoring to supporting complex emergency and evacuation tasks.

The candidate must be able to effectively balance the efficient delivery of daily tasks alongside being able to deal with and help to resolve unexpected complex events, including giving immediate support and advice to people in live security incidents.

Central to the role is the ability to work under pressure clearly and calmly, to work effectively in a global team to deliver solutions in real time, and in combination with being able to run routine daily tasks with focus and accuracy.

This position is ideal for professionals with experience in security and risk management, looking to further hone their skills and deepen their expertise in an operational setting.

What You Will Work On

Crisis24 seeks a Security Operations Specialist, Global Operations to work in support of live operations, proactive threat monitoring, and emergency response tasks carried out within our ‘Follow the Sun’ Global Operations Centres in Annapolis USA, Bournemouth UK, and Singapore.

This includes the coordination and oversight of various global operations involving emergency safety support, evacuation, security and protection tasks in high-risk and challenging locations, the proactive threat monitoring of client personnel and assets globally, and the compilation of threat information and mitigation advice.

The position holder works a ‘follow the sun’ 9-hour day shift pattern to ensure 24/7/365 operations.

You must be responsible, diligent, composed under pressure, and demonstrate high quality written and verbal skills.

Who You Will Work With

The successful candidate will work as part of a team of Security Operations Specialists within our Global Operations Centre and the role requires close collaboration between team members to deliver on tasks.

The Security Specialists work closely with the Security Operations Management team who will provide support and instruction.

During complex tasks the Security Specialists work alongside Operations Management to plan, run, and deliver operational support to clients.

As part of a global team the role also regularly works closely with Crisis24 colleagues in various locations to help deliver services to clients both internal and external.

What You Will Bring

• Direct experience in emergency/crisis response, military or response centres that require communication skills during high operational tempo is desired.
• Additional language skills (verbal and written) an advantage.
• Effective presentation, interpersonal, written, and verbal communication skills; must be able to brief personnel in distress, internal and external stakeholders, and senior business leaders.
• Reliable team player with ability to carry additional responsibilities calmly and professionally.
• Ability to work with minimal supervision and self-motivate.
• A robust solutions-oriented person, with a proactive approach to complex challenges.
• A good sense of judgment and the application of critical thinking skills are essential.
• Excellent organisational and administrative skills, with a keen eye for detail.
• Ability to research, digest, and evaluate various sources and associated information topics.
• Capable of quickly assessing a situation and taking a decision based on a clear and definable rationale, taking responsibility for the outcome.
• Strong time management skills with the ability to coordinate and prioritise tasks with competing timelines in a fast-moving environment.
• Ability to handle stressful situations and adapt to rapidly changing operational requirements.
• Excellent computer skills with proficiency in MS Office and an aptitude to learn new applications and systems.
• Worldwide geographical knowledge essential, with an active interest in current affairs.
• Higher education qualification in a related field is an advantage, but not essential.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.