Perform assessments against the Claranet developed Microsoft 365 Certification on behalf of Microsoft
Provide timely communication with ISVs to ensure continued progression through assessments that have started
Provide ongoing support to ISVs looking to start an assessment or already progressing through an assessment
Liaise with Microsoft in support of deliver of the Microsoft Project
Participate in ISV calls to provide Q&A (question and answer) support for ISVs wanting to start the assessment, performing remote assessment activities, etc.
Where appropriate, provide mentoring to associate colleagues delivering the Microsoft Project
Maintain excellent communication with customers
Maintain excellent communication and collaboration with internal teams to support Claranet in meeting its vision
Keep up with industry trends, emerging threats, and technological advancements to effectively address new challenges and technologies
Where necessary, perform QA (Quality Assurance) reviews of reports produced by the Cyber Security function’s GRC team
Where appropriate, fulfill or support other GRC team members in fulfilling other customer consultancy/projects, such as ISO 27001, cyber security reviews, risk assessments, etc.
Where necessary, assist with the development and growth of the Cyber Security function’s services offerings
Fulfill any re-certification requirements and CPE (Continuing Professional Education) obligations required to complete duties.
Duties may be completed remotely, from our Leeds office or at customer sites as applicable. Therefore, travel to customer sites may be required as will an element of out of hours working when required.
About The Role
Essential Roles & Responsibilities
Perform assessments against the Claranet developed Microsoft 365 Certification on behalf of Microsoft
Provide timely communication with ISVs to ensure continued progression through assessments that have started
Provide ongoing support to ISVs looking to start an assessment or already progressing through an assessment
Liaise with Microsoft in support of deliver of the Microsoft Project
Participate in ISV calls to provide Q&A (question and answer) support for ISVs wanting to start the assessment, performing remote assessment activities, etc.
Where appropriate, provide mentoring to associate colleagues delivering the Microsoft Project
Maintain excellent communication with customers
Maintain excellent communication and collaboration with internal teams to support Claranet in meeting its vision
Keep up with industry trends, emerging threats, and technological advancements to effectively address new challenges and technologies
Where necessary, perform QA (Quality Assurance) reviews of reports produced by the Cyber Security function’s GRC team
Where appropriate, fulfill or support other GRC team members in fulfilling other customer consultancy/projects, such as ISO 27001, cyber security reviews, risk assessments, etc.
Where necessary, assist with the development and growth of the Cyber Security function’s services offerings
Fulfill any re-certification requirements and CPE (Continuing Professional Education) obligations required to complete duties.
Duties may be completed remotely, from our Leeds office or at customer sites as applicable. Therefore, travel to customer sites may be required as will an element of out of hours working when required.
Teams to collaborate with
Customer Experience and Managed Services: ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions.
Customer Success and Growth: ensure that the portfolio is up to date, meets customer needs, enables cross and up selling, and provide pre-sales support when required.
Portfolio, Alliances & Technology Practices: support efforts to embed Cyber Practice function services into customer solutions.
Finance & Corporate Development: submission of any work-related expenses.
About You
Behavioural competencies – organisational and behavioural fit
Customer facing, able to represent Claranet confidently and professionally
Willingness to travel to deliver onsite work as required
Ability to identify and work with colleagues to deploy improvements to delivery processes
Self-motivated and able to work in an independent manner as well as part of a dynamic team
Excellent written and oral communications skills
Excellent attention to detail
Good numeracy and organisational skills
Positive, collaborative, and enthusiastic
Critical competencies – technical fit
Aptitude for understanding, interpreting, and applying objective standards to specific responses
Working under pressure of deadlines and structuring workload accordingly
Problem-solving, helping others to understand complex ideas
Providing advice and guidance in customer-facing situations
Ability to work to tight deadlines, prioritise and manage workload
Good knowledge and understanding of security technologies
Good knowledge and understanding of networking
Ability to quickly learn and understand new skills and technologies specific to the Cyber Security industry
Providing advice and guidance in customer-facing situations
Take own initiative to expand information security knowledge
Ability to write concise, accurate and timely reports
Desirable competencies
Any exposure to audit frameworks; PCI DSS, ISO 27001, NIST, SOC 2, etc.
Exposure to Amazon’s and/or Microsoft’s cloud platforms.