Secure Examination Support Officer

Brook Street (UK) Ltd are recruiting Secure Examination Support Officers for our leading Public Sector client Intellectual Property Office, Newport.

Have you always wanted to work with a Public Sector Organisation?

Now is the time for you to take that leap!

Join the Intellectual Property Office (IPO) as Secure Examination Support Officers and become part of a supportive and innovative organisation dedicated to delivering excellent services. This role offers an excellent opportunity to develop your skills, contribute to meaningful projects, and be part of an organisation that values continuous improvement.

Job Role

• Processing of forms in line with agreed quality criteria, ensuring compliance with legal requirements and communicating findings to the customer in writing.
• Accurately recording data onto our databases including uploading of documents and typing of information to ensure an accurate historical record. Identifying gaps/errors and reporting these.
• Producing accurate documentation in line with guidance.
• Answering telephone calls within 5 rings. Responding to letters/emails of general enquiry within 5 days of receipt. Responding to detailed correspondence within 3 weeks of receipt.
• Processing administrative tasks for other teams when required.

Please note our office is currently undertaking a Transformation programme, which will introduce new ways of working. You will be expected to participate and engage in this work.

We currently work in a hybrid way with a combination of home/office working. There is a requirement to attend the office for at least 20% of your working week. You will be required to participate in rotas and occasionally may need to attend the office at short notice if business need requires.

Please note all training will be office based and therefore, there will be some weeks when you will be required to attend the office multiple days. Advance notice will be given.

At least the first 2 weeks of training will be office based.

Why Join Us?

• Flexible Hybrid Working: Work-life balance is important to us. You'll have the flexibility to work from home, with a minimum of two days per week on-site at our Newport office.
• Collaborative Environment: Be part of a supportive team and contribute to meaningful projects that make a real impact.
• Personal Development: Gain valuable skills in process management, customer service, and continuous improvement.
• Public Sector Values: Work for an organisation that prioritises innovation, service excellence, and employee engagement.
• Excellent on-site facilities: Multiple breakout areas, cafes, coffee points and free on-site fully equipped gym.

As the successful applicant, you must be able to demonstrate:

• Strong organisational skills and attention to detail.
• Ability to work collaboratively and adapt to hybrid working arrangements.
• A commitment to continuous improvement and a customer-focused approach.
• Excellent communication skills, both written and verbal.
• 2 GCSEs - Maths and English
• Reliable with a good attendance record.

The rate of pay is £13.90 per hour, the hours of work are 37hrs Monday to Friday.

If you would like to apply for this role, please email your CV via the 'Apply' link.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.