Second Line IT Support Engineer / 2Nd Line MSP IT Helpdesk

DISConsulting IT Ltd; Sherborne St John; Hybrid; GBP 33,000 - 39,000; Full time

Job description

Job Title: Second Line IT Support Engineer

Location: Basingstoke, RG24 9RA

Salary: £33.2k - £38.5k subject to proven experience and qualifications

Job Type: Permanent - Full Time

We are…

DISConsulting IT is a young and vibrant IT Managed Service Provider dedicated to serving small and medium-sized enterprises, charities, and non-profit organisations. With our passion for technology and unwavering commitment to excellence, we specialize in building, monitoring, and managing a diverse range of networks across the UK. Our goal is to deliver top-notch IT and Telecom services that empower our clients to thrive in today's digital landscape.

Join us at DISConsulting IT and embark on an exciting journey where innovation meets exceptional service. Let's shape the future of IT together, one client success story at a time.

Responsibilities:

1. Provide 1st and 2nd line support to customers
2. Assist with various Project related work as required (Hardware installation, Networking, Cloud Migrations, Server builds and customer onboarding)
3. Work with 2nd line team to triage IT Support requests
4. Provide mentorship and guidance to junior staff (1st line)
5. Complete on-site visits to customers independently
6. Carry out site audits and create technical documentation and knowledge base articles

Experience:

1. Proven track record of great IT Support experience
2. Experience providing support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms
3. Excellent written and spoken communication skills
4. Windows Server (ADDS, DNS, DHCP, VPN)
5. Microsoft 365 (Exchange, Entra ID, Intune and SharePoint)
6. Virtual Server technologies (VMware, Hyper-V)
7. Networking (hardware installation, Wi-Fi deployment, VLAN isolation and cable termination)
8. Server and Workstation Hardware
9. Backup Solutions and Disaster Recovery
10. Daily use of Service Desk technologies such as (HaloPSA, NinjaOne, M365 Partner Portal and ScreenConnect)
11. Understanding of Cyber best practices, and experience in supporting and deploying technologies such as Firewalls and Anti-Virus

Requirements:

1. Technical support: 4 years of IT Support, or equivalent experience (required)
2. Valid UK Driving License, Own your own vehicle with the necessary insurance to enable Business Travel (Travel on behalf of the business is reimbursed)
3. Work Authorisation (UK)
4. Located reasonable commute to Basingstoke
5. Relevant IT certifications such as: Microsoft AZ-900 Azure Fundamentals, Microsoft MS-(Apply online only) Fundamentals
6. A-Level or equivalent (required)

Benefits:

1. 25 days Holiday + Bank Holidays (with the ability to accrue additional 10 days holiday with service)
2. Work from Home opportunities after 6 months' probation
3. Paid training
4. Exposure to a variety of technologies and environments
5. Company events
6. Company pension
7. Free parking
8. Health & wellbeing programme
9. On-site parking

Work Location: Hybrid remote in Basingstoke RG24 9RA: reliably commute or plan to relocate before starting work (required)

Please click the APPLY button to send your CV and Cover Letter.

Candidates with the relevant experience or job titles of: 2nd Line Support Engineer, Network Technician, experienced 2nd Line Support, IT Engineer, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Helpdesk, IT Technician, ICT Support, Technology Support, IT Desk Support, IT Support Technician may also be considered for this role.