Seasonal - Plants - Sales Assistant

Squires Garden Centre, Sixth Cross Road, Twickenham, London, City of, United Kingdom Req #11682

13 February 2025

Your primary responsibility will be to provide professional support to our customers.

Working closely with the Garden Centre Manager to help the business to succeed.

Seasonal: 1 March 2025 until 27 July 2025

Position 1 & 2: Every Monday, Wednesday and Friday 10:00 - 18:00, alternate Tuesday and Thursday 10:00 - 18:00 and alternate weekends Saturday 10:00 - 18:00 and Sunday 10:00 - 17:30

Position 3: Every Monday, Tuesday, Thursday and alternate Wednesday and Friday 07:30 - 16:30 and alternate weekends Saturday 07:30 - 16:30 and alternate Sunday 09:00 - 17:30

Main duties and responsibilities:

• Provide an enjoyable shopping experience for everyone by:
• Ensuring all customers are greeted and offered assistance
• Handling customer queries courteously and efficiently
• Identifying customer needs through interaction, and taking appropriate action
• Establishing and maintaining excellent standards of merchandising and housekeeping in accordance with company guidelines

To be successful in this role, we are looking for people:

• Good friendly manner
• Good interpersonal skills
• Willing to learn

Squire’s is a family-owned group of 16 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it.

We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.

We want our staff to enjoy working with us in a friendly, energetic customer-focused environment.

Rewards & Benefits: We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn, we will provide an extensive benefit package, please see below.

• Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays): 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus: We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
• Pension: We offer a Defined Contribution Pension Plan to new employees, with contributions that will be invested.
• Attendance: After one year's service, if you have worked for a full financial year with 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service.
• Learning & Development: A wealth of learning opportunities to enhance and develop skills.
• Birthday: After 6 months service, if your birthday falls on your contracted day to work, you can leave work early. If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro-rata for less than 40 hours).
• Cycle2work scheme: After 1 year's service, a government initiative offering savings on new cycling equipment.
• Child's first day at school: After 1 year's service, come in late and go home early on your child's first day of school.
• RHS Membership or a Tree / Shrub: After 1 year's service, choose either one tree or shrub to plant each year up to the value of £50 retail or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP): After 2 years service, employees are eligible to join an EAP, giving access to wellbeing resources.
• Retirement: After 15 years service, if retiring, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking: Available to all employees in designated parking areas on our site.