Seasonal Golf Retail Assistant - Trump Turnberry - Golf Operations

Position Purpose

The Golf Retail Assistant will be the first point of contact for customers, offering expert advice on golf equipment, apparel, and accessories, ensuring an exceptional shopping experience. You will assist in the shop's daily operations, from managing stock to handling transactions. You will also be adept at using the tee sheet system to make and manage golf bookings. This position is available April - September 2025.

ESSENTIAL FUNCTIONS

1. Provide exceptional, knowledgeable, and friendly service to customers, offering assistance with product selection, answering inquiries, and offering golf-related advice.

2. Demonstrate expertise in a variety of golf products, including balls, clothing, shoes, and accessories, helping customers make informed purchasing decisions.

3. Drive sales by actively engaging customers, promoting store promotions, and upselling relevant products to enhance their golfing experience.

4. Assist with stock organization, restocking shelves, and managing inventory levels. Keep the shop tidy and ensure displays are neat and appealing.

5. Operate the point-of-sale system, process transactions, and handle cash or card payments accurately and efficiently.

6. Help maintain attractive product displays and ensure the shop is visually appealing to encourage customer engagement and sales.

7. Work closely with the Golf Department team to ensure smooth daily operations, including opening and closing duties, stock rotation, and meeting sales targets.

8. Build lasting relationships with regular customers, providing personalized service to encourage repeat business and customer loyalty.

QUALIFICATION STANDARDS, JOB KNOWLEDGE, SKILLS AND ABILITIES

1. Previous retail experience, preferably in sporting goods or a golf-related environment.

2. Strong passion for golf with an understanding of the sport’s equipment and terminology.

3. Excellent communication and interpersonal skills with the ability to work as part of a team and independently.

4. Friendly and approachable demeanor with a customer-first attitude along with strong organizational skills and good attention to detail.

5. Basic math and cash-handling skills are required.

Benefits Include

• Subsidised staff accommodation (if required).
• Access to a meal on duty in the staff canteen.
• Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
• Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
• Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions).
• Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
• Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.