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Scrum Master
Lorien
Reading
Hybrid
GBP 80,000 - 100,000
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Job summary
An established industry player is looking for a dynamic Delivery Lead/Scrum Master to oversee contact centre projects. This role involves leading cross-functional teams, collaborating with stakeholders, and ensuring project delivery within an Agile framework. The ideal candidate will have proven experience with CRM platforms like Oracle CX or Genesys, and a strong background in Agile methodologies. Join a forward-thinking company where your leadership will drive successful project outcomes and foster a collaborative, high-performing environment. If you're ready to take on this exciting challenge, apply now!
Qualifications
- Proven experience as a Scrum Master/Delivery Lead in Agile environments.
- Strong expertise in CRM platforms like Oracle CX and Genesys.
Responsibilities
- Lead cross-functional teams to deliver projects on time and within budget.
- Foster a high-performing Agile environment and mitigate risks.
Skills
Scrum Master
Agile methodologies
Stakeholder engagement
Project delivery
Risk management
Education
Certification in Agile methodologies
Tools
Oracle CX
Genesys
Job description
Delivery Lead/Scrum Master
Inside IR35 Contract - 6 months
Hybrid in Berkshire, Hampshire or Scotland
Up to £650pd
We are seeking an experienced Scrum Master/Delivery Lead to oversee the successful delivery of contact centre projects leveraging Oracle CX or Genesys platforms within an Agile framework. This role requires a dynamic leader with a proven track record in managing end-to-end delivery, stakeholder engagement, and team coordination in a fast-paced environment.
Key Responsibilities:
- Lead cross-functional teams to deliver projects on time, within scope, and budget.
- Collaborate with stakeholders to define requirements, deliverables, and success metrics.
- Foster a high-performing Agile environment, promoting collaboration and adaptability.
- Identify and mitigate risks to ensure seamless project delivery.
- Provide clear and concise updates to stakeholders and leadership teams.
Required Skills and Experience:
- Proven experience as a Scrum Master/Delivery Lead in Agile environments.
- Strong expertise in implementation of CRM platform involving Oracle CX, Genesys or other Contact Centre platforms.
- Experience leading Agile change
- Certification in Agile methodologies (Scrum Master, SAFe, etc.) is highly desirable.
Please apply NOW for immediate consideration!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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