Scheduling Team Leader

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Supervisors / Team Leaders (Call Centre & Customer Service)

Full time

In the role of Service Scheduling Team Leader at METTLER TOLEDO, you will have the opportunity to lead and mentor a team of highly skilled specialists who deliver world-class service in the Australian and New Zealand markets.

This position is ideal for a hands-on candidate with experience in managing and leading teams to achieve operational excellence and customer satisfaction.

About you :

• A Leader who can engage and empower their team to provide best in class performance
• Strong organisational and multitasking skills with the ability to prioritise effectively
• Continuous Improvement mindset, always looking for ways to enhance customer service
• Excellent communication and interpersonal skills to interact with staff and technicians
• Ability to work well under pressure and in a fast-paced environment
• Empathetic to customers’ needs, ensuring their satisfaction
• Willingness to learn new things and embrace new challenges

Key Responsibilities :

• Oversee the scheduling of the daily maintenance and repair jobs of Field Service Technicians across Australia
• Provide high quality customer service through phone, email and customer portals
• Ensure technician workloads are scheduled at least 2 to 3 weeks in advance
• Consider logistics, travel and pricing to organise service technicians work efficiently
• Respond to changing needs and requirements, adjusting schedules accordingly
• Manage Work In Process / Open Work Order reports to ensure jobs are scheduled and completed within client KPI timeframes
• Provide accurate information to service technicians using the Salesforce scheduling tool, phone, email and teams
• Collaborate with service managers, sales, finance and other departments to meet the needs of our customers
• Manage a diverse range of activities while prioritising tasks.

Key desired attributes include :

• Experience scheduling and dispatching field based technicians
• Experience leading scheduling teams
• Process mapping and experience in development / maintenance of company procedures
• Excellent organisation and time management
• A great attitude and work ethic

About METTLER TOLEDO :

METTLER TOLEDO is a leading global manufacturer of precision instruments and services for use in laboratories and manufacturing.

We provide the scientific, food, chemical and other industrial sectors with scientific and industrial equipment solutions.

If you're interested in working for a World Class organisation in a friendly team environment, we are eager to hear from you.

Simply submit your resume by clicking on the " Apply Now " and submit your resume.

In the role of Service Scheduling Team Leader at METTLER TOLEDO, you will have the opportunity to lead and mentor a team of highly skilled specialists who deliver world-class service in the Australian and New Zealand markets. Supervisors/Team Leaders (Call Centre & Customer Service). A Leader wh...

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