Scheduler

Thames Water Utilites; Reading; Hybrid; GBP 24,000 - 26,000; Full time

Job description

As a Scheduler, you'll play an important part in making sure the right resources are available for both reactive and planned maintenance work. This role involves managing a large area and coordinating with different teams to meet various business needs every day. It’s all about delivering great service to our customers and helping our field teams work as efficiently as possible.

What you will be doing as a Scheduler

• You'll ensure that every technician has a full day of work, matching their skills to the right tasks. Strong communication with field teams, including managers and coordinators, will be essential to keep everything running smoothly and on time.
• You’ll monitor reactive work and ensure all tasks meet SLA targets. You'll respond promptly to alarms, escalate issues where needed, and manage the assignment and reassignment of work.
• Adhering to company processes—including health and safety protocols—is crucial, and you'll ensure all activities align with our policies.
• You’ll collaborate closely with various teams such as the field crew, planners, and resource coordinators, offering support where needed and resolving issues quickly.
• This is a role where continuous improvement is key. You’ll work alongside our Continuous Improvement Team to help drive positive change.
• You'll use Microsoft Office, SAP ECC, and Click to manage schedules and monitor progress.

Working Hours: 08:00 am - 16:00 pm, Monday to Friday.

Base Location: Hybrid – minimum of 2 days a week working from the office in Kemble Court, Reading, with the option to work the rest of the days from home.

What you should bring to the role

• Strong verbal and written communication skills in English.
• Solid computer skills, especially with Microsoft Excel, Word, and PowerPoint. Experience with Salesforce is desirable.
• Experience working in a fast-paced customer service environment.
• Good analytical skills, with the ability to identify and address potential issues.
• Previous experience in the Water/Wastewater industry is a plus, but not essential.

What’s in it for you?

• Competitive salary from £24,000 to £26,000 per annum, depending on skills and experience.
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays).
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.