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Scheduler
Tailored Recruitment Consultancy
Bradford
On-site
GBP 25,000 - 35,000
Full time
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Job summary
An established industry player is seeking an experienced Planner/Scheduler to join their dynamic team in Bradford. In this pivotal role, you will coordinate the daily activities of Field Service Engineers, ensuring that customer requirements and service level agreements are consistently met and exceeded. Your strong communication and organizational skills will be essential as you handle service and breakdown calls, create service plans, and maintain customer details within a CRM system. This is a fantastic opportunity to contribute to a busy team and make a real impact in a thriving environment.
Qualifications
- Strong communication and organisational skills are key for this role.
- Experience in planning and scheduling is beneficial but not essential.
Responsibilities
- Coordinate day-to-day activities of Field Service Engineers.
- Plan and schedule service and breakdown calls efficiently.
- Maintain and update customer details on a CRM system.
Skills
Tools
Job description
Tailored Recruitment Consultancy are working with a leading employer in Bradford to recruit an experienced Planner/Scheduler to join their busy team.
Reporting into the lead Planner, you will be expected to coordinate effectively & efficiently the day-to-day activities of a team of Field Service Engineers in a given Geography, ensuring customer requirements & SLA's are achieved and exceeded.
- Receiving incoming calls and emails from customers for service and breakdown calls
- Planning/scheduling and processing routine service/breakdown calls
- Processing & invoicing calls
- Creating service plans
- Daily communication with a small team of FSE
- Quoting customers for additional works
- Highlighting & forwarding opportunities to relevant departments
- Maintaining & updating customer details on a CRM system
- Coordination with others in the team to ensure efficient use of all FSE
- Stock control for the FSE team
- Proactive communication to service customers
Forward planning, excellent communication skills, computer literacy, organisational skills, teamwork, and previous experience in a similar role beneficial but not essential.
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