Salesforce Service Cloud Administrator

Job Description

Salesforce Service Cloud Administrator

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Company Description

At Ubisoft, we aspire to be a workplace where EVERYONE is supported, empowered and invited to join the game. We believe that by prioritising equity and inclusivity, we fuel creative endeavours and craft gameplay experiences that reflect and respect our uniquely talented game-makers and outstanding players.

The Role

As our next Salesforce Service Cloud Administrator, you’ll be accountable for managing and optimizing our platform, identifying improvements, resolve technical issues, and enhance the overall user experience. You’ll relish the opportunity to collaborate with in-house development teams, working closely to fulfill support requests and manage service cloud configuration and development changes. Your ability to see the bigger picture and understand how your technical services knowledge impacts a large player base for our games will be crucial.

Proactivity is one of your strengths; you’re not afraid to take the initiative in leading synchronicity with your stakeholders. You are also adept at communicating complex cloud service topics to a variety of audiences and bringing innovative ideas to life.

At Ubisoft, we aim to be a destination of choice for the best talent. To be the market leader, we need people like you, who will be instrumental in driving our pillars of success, as together we will: build creative hits, partner & collaborate, deliver with excellence, and celebrate difference.

What you'll bring

• Salesforce Administrator certification.
• Experience with SQL.
• Familiarity with APEX and Visualforce.
• Evidence of multitasking and prioritisation.
• Effective collaboration with multisite teams in varied time zones.

Joining Ubisoft, you will find your future in one of the strongest knowledge bases in the games industry coupled with brilliant opportunities for career progression on a critically acclaimed brand portfolio and help showcase our studios as a market leader.

What we'll provide

We put our people first by nurturing their creativity and well-being and the reason we continue to create engaging and compelling AAA titles that are loved across the world. We also value the art of collaboration and a sense of belonging which is why we've embraced a hybrid working model that requires our team members to be on-site for an average of 2 days per week, fostering a vibrant and creative work environment that unites us in pursuing our shared goals.

• Everything you need to keep your life in balance - hybrid working, flexible core hours, 25 days of annual leave, Christmas shutdown, and a plan that will enable you to work from anywhere in the EU for up to four weeks per year
• Life insurance, income insurance, private healthcare, an annual well-being allowance, and more
• Generous resources committed to your perpetual personal and professional development
• Investment in our community - with paid volunteering days
• Fun and entertainment - with free games, activities, and celebrations
• Generous relocation support - should you need it

Positive mental health and well-being at work are priorities for us. We are a Gold Employer in the Mind Workplace Wellbeing Index, and partners of Safe in Our World. We run an inclusive Wellbeing Champions programme and provide a wide range of training and resources to support all of our people to proactively discuss and manage their own mental health, as well as support their team members.

READY TO APPLY?

We aim to build the world’s most distinctive and diverse gaming studio; therefore, we strongly encourage you to apply. We’d love to hear about you and your background.

Find out more about Ubisoft Reflections and Luke Murtagh, our Talent Acquisition Partner who is managing this vacancy:

• Website: https://reflections.ubisoft.com/about/ubisoft-reflections
• TA Partner: https://www.linkedin.com/in/luke-murtagh-recruitment/
• Facebook: https://www.facebook.com/pg/Ubisoft.Reflections
• Twitter: https://twitter.com/UbiReflections
• Linkedin Reflections: https://www.linkedin.com/company/ubisoft-reflections
• Linkedin Leamington: https://www.linkedin.com/company/ubisoft-leamington