Salesforce Marketing Cloud Architect

Elavon; London; Hybrid; GBP 45,000 - 80,000; Full time

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

This position is located within the European Marketing team. We are seeking an innovative and technically skilled Marketing Cloud Technical Architect to design, build, and deploy scalable marketing solutions using Salesforce Marketing Cloud (SFMC). In this role, you will develop personalized, data-driven customer experiences that drive business value.

As a key contributor to our marketing technology ecosystem, you will define, document, and implement solutions that align with business goals while integrating seamlessly with Salesforce CRM and other platforms. You will also take ownership of campaign deployments, technical configurations, and post-campaign reporting, ensuring measurable results and continuous optimization.

Your focus will be on solution architecture, application design, development, campaign deployment, support of Salesforce Marketing Cloud (SFMC) and integrations into other technology platforms.

Key Responsibilities:

Solution Architecture & Development

1. Design and document scalable, best-practice solutions using Salesforce Marketing Cloud functionalities, including Email Studio, Mobile Studio, Automation Studio, Journey Builder, Interaction Studio, Ad Studio, and Audience Builder.
2. Translate business requirements and user stories into robust, actionable solutions that optimize marketing workflows.
3. Build, test, and deploy custom components, such as journey builder activities, templates, and APIs.
4. Develop best practices for marketing automation and ensure alignment with business goals.
5. Provide expert technical support on HTML, CSS, JavaScript, SQL and AMPScript for advanced content development, data analysis & optimisation.
6. Develop and deliver solution specifications and templates for use across campaigns and journeys.
7. Perform integrations between Salesforce Marketing Cloud and other platforms.
8. Create and manage segmentation, personalization, and data flows using SQL, AMPScript, and REST/SOAP APIs.
9. Provide technical expertise on omnichannel marketing integrations (social media, SMS, chat) and third-party data platforms.
10. Stay updated on new features and functionalities within Salesforce Marketing Cloud, identifying opportunities for continuous improvement.

Campaign Deployment & Execution

1. Develop and execute cross-channel campaigns, including email, SMS, mobile notifications, and custom journeys.
2. Implement and manage automations using Automation Studio to streamline marketing operations.
3. Ensure all campaigns are rigorously tested, compliant with security and regulatory standards, and receive necessary approvals from Legal & Compliance teams.
4. Generate post-campaign performance reports, providing actionable insights and recommendations to optimize future campaigns.
5. Maintain audit-compliant processes and keep documentation organized in shared platforms.

You may be asked to perform tasks as required by management deemed as a reasonable request. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description.

Qualifications & Experience

1. Bachelor’s degree in information technology management or related discipline or equivalent 3-5 years of direct experience with Salesforce Marketing Cloud.
2. Certified Salesforce Marketing Cloud Administrator and Developer.
3. Strong expertise in SFMC tools, including Content Builder, Automation Studio, and Journey Builder.
4. Demonstrable proficiency in HTML, CSS, JavaScript, AMPScript, and SQL.
5. Experience with Salesforce Core and its integration with Marketing Cloud.
6. Familiarity with REST/SOAP APIs and security protocols such as TLS, SSL, and data encryption.
7. Proven experience in managing omnichannel marketing integrations (social media, SMS, chat).
8. Experience with customer data platforms (e.g., Salesforce CDP, Adobe Experience Platform, Segment).
9. Knowledge of Pardot and its integration with Salesforce Marketing Cloud, a plus.
10. Familiarity with mobile app SDKs and API-based integrations.
11. Demonstrable expertise in Salesforce CRM reporting & analytics.
12. Experience with one Customer Data Platform (Salesforce CDP, Adobe Experience, Platform, Segment, etc.), a plus.

Key Attributes

1. Strong problem-solving and analytical skills, with exceptional attention to detail.
2. Excellent communication and interpersonal skills, with the ability to engage effectively across all organizational levels.
3. A collaborative mindset, with a proactive approach to challenges and opportunities.
4. Ability to work independently in a remote or distributed environment, managing multiple projects with efficiency.

This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.