Salesforce Delivery Lead

Role Title: Salesforce Delivery Lead (Utilities/Public Sector Industry)

Location: United Kingdom - London or Manchester

Career Level: Senior Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance inclusion and diversity.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO

About the Accenture Salesforce Business Group:

Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo-charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start-up, merged with the stability of a well-established Salesforce capability (Accenture has been delivering Salesforce-powered transformation for over 15 years).

The Accenture Salesforce Business Group exists to help our clients create the best customer and employee experiences on the planet. We do this by leveraging the best aspects of our deep knowledge of how to modernise organisations' selling, service and operational functions across all key industries. With deep knowledge in the power of Salesforce's multiple cloud offerings, we help clients transform their employee and customer experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves we lead by example and are a great example of how we have modernised our sales, forecasting and commercial governance with Salesforce tools.

You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way we believe that our customers get the best results from their partnership with us. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

As a Salesforce Utilities/Public Sector Delivery Lead, you will:

1. Work as part of an integrated Accenture and client team, defining, designing, delivering and deploying leading Salesforce-based solutions to our Utilities clients.
2. Develop your leadership and consulting skills whilst delivering Salesforce at scale, to deliver measurable client value in some of the most dynamic and challenging environments.
3. Support pre-sales activities including shaping and presenting solutions, and defining delivery approach, plan, staffing and estimates.
4. Develop further skills in Salesforce, project management, client engagement, and solutions through hands-on experience and training.
5. Manage project stakeholders, resources, financials, risks and issues.

We are looking for experience in the following skills:

1. Direct client-facing Salesforce Utilities consulting experience.
2. Proven hands-on experience managing scaled delivery of integrated Salesforce through multiple project lifecycles.
3. Exceptional communication, presentation, and interpersonal skills, with a focus on building and maintaining long-lasting client relationships.
4. Demonstrates leadership and management abilities, with a customer-oriented approach.
5. Ability to engage with clients at all levels in a business-centric, business outcome-oriented dialogue.
6. Proven experience in managing and fostering a team-oriented environment, with a passion for mentoring and developing Salesforce practitioners.
7. Desire to mentor, teach, and help develop the next generation of Salesforce delivery leads.
8. Ability to work creatively and analytically in problem-solving environments, thriving in dynamic, collaborative teams.

Set yourself apart:

1. Field Service & Workforce Management specific knowledge and experience.
2. Pre-sales solution planning experience (including solution shaping, delivery estimation and planning).
3. Salesforce ecosystem knowledge, experience and network.
4. Evidence of bringing emerging solutions and innovations to deliver value for clients.
5. Salesforce Certified.