Salesforce Administrator Senior

Job Summary
We are seeking a skilled and motivated Senior Level Salesforce Administrator to join our team and optimize our Salesforce CRM system. The ideal candidate will be responsible for managing, customizing, and configuring our Salesforce environment to align with company goals and user needs.

Your Challenge
The Senior Salesforce Administrator role emphasizes leadership, strategic thinking, and advanced technical skills beyond the standard administrator responsibilities. This position involves complex problem-solving, cross-functional collaboration, and a broad impact on our organization's use of Salesforce. The successful candidate will play a crucial role in ensuring our organization capitalizes on the benefits offered by the Salesforce CRM system. They will work closely with various departments to optimize sales processes, improve user adoption, and drive business value through the effective use of Salesforce technology. If you are passionate about Salesforce, have a drive for continuous learning, and enjoy solving complex business problems through technology, we encourage you to apply for this exciting opportunity.

About Bridge
Bridge Education Group, Inc. ("Bridge") has been a global leader in language training and teacher certification for over 35 years. With offices in the United States and Latin America, we are a global company with a broad network of partners worldwide. With just over 50 full-time staff members, alongside hundreds of teachers and trainers globally, Bridge is comprised of a diverse group of nationalities and cultures. Each year, we serve thousands of students and teachers from all over the world. For more information, visit us at Bridge.edu.

What makes Bridge different?
Our people and our culture. Bridge is a multicultural, welcoming environment that is dynamic, service-oriented, and entrepreneurial. Our values and mission are integral to our culture: excellence, integrity, learning, innovation, and teamwork. Transforming lives through language education is what drives us.

Position: Salesforce Administrator Senior

Location: Remote
Reports to: Tech Lead & Full Stack Developer
Start Date: ASAP
Schedule: Full-time, 40 hours/week

Key Responsibilities

1. Strategic and Managerial Responsibilities
   1. Lead and mentor junior Salesforce Administrator(s).
   2. Develop and implement long-term Salesforce strategy aligned with business goals.
   3. Manage complex Salesforce projects from conception to completion.
   4. Serve as the primary liaison between IT, business stakeholders, and Salesforce.
   5. Oversee system architecture and design decisions.
   6. Implement advanced automation using Apex, Visualforce, and Lightning Web Components.
   7. Manage integrations with other enterprise systems.
   8. Conduct regular system audits and optimize performance.
   9. Lead change management initiatives and user adoption strategies.
2. Other Key Responsibilities
   1. Ensure optimal performance of Salesforce systems and products.
   2. Manage user accounts, roles, profiles, sharing rules, workflows, and groups.
   3. Customize and configure the Salesforce platform to meet business requirements.
   4. Import and maintain sales data, including leads, contacts, and other relevant information.
   5. Create and maintain custom reports and dashboards.
   6. Perform regular database maintenance tasks, including diagnostic tests and data cleansing.
   7. Evaluate and implement new Salesforce releases and features.
   8. Provide user support, training, and documentation.
   9. Collaborate with stakeholders to identify system requirements and improve business processes.

Requirements

1. Salesforce Certified Administrator or Advanced Administrator certification.
2. Bachelor's degree in Computer Science or related field.
3. 2-3+ years of experience as a Salesforce Administrator.
4. Strong understanding of Salesforce products, functionalities, and best practices.
5. Proficiency in creating and maintaining Salesforce databases.
6. Experience with Salesforce integrations and data migration.
7. Excellent problem-solving and analytical skills.
8. Strong communication and collaboration abilities.
9. Proven experience leading Salesforce projects and teams.
10. Strong understanding of Salesforce best practices and governance.
11. Experience with Salesforce development using Apex and Lightning Web Components.
12. Proficiency in data modeling, business process automation, and system integration.
13. Excellent communication and presentation skills for C-level interactions.

Key Skills

1. Salesforce configuration and customization.
2. User and license management.
3. Data management and integrity.
4. Report and dashboard creation.
5. Workflow and process automation.
6. Security and compliance management.

Soft Skills

1. Excellent communication and presentation skills to collaborate with multidisciplinary teams.
2. Ability to prioritize and manage multiple projects in an agile environment.
3. This role requires a native-level Spanish speaker with fluent English proficiency.

Benefits

1. Training, support, and a welcoming multicultural community.
2. An innovative, entrepreneurial company, passionate about its mission and values.
3. Free access to ongoing certification and professional development.
4. Incentive plan centered around your professional development.
5. Full-time position.
6. Competitive salary.
7. Work from home.
8. Paid Time Off (PTO).

Bridge is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.