Salesforce Administrator

The Role

The Salesforce Administrator is responsible for the day-to-day administration of Salesforce, including configuration, customization, and troubleshooting. The ideal candidate will have a strong understanding and experience using Salesforce.

What You Will Do

• Configure and customize Salesforce to meet the needs of the organization. This includes setting up and managing user profiles, permissions, and data.
• Develop and implement user training on Salesforce. This includes creating and delivering training materials, as well as providing one-on-one support to users.
• Troubleshoot Salesforce issues. This includes identifying and resolving problems with Salesforce data, functionality, and performance.
• Monitor and maintain Salesforce performance. This includes tracking usage metrics, identifying trends, and making recommendations for improvement.
• Collaborate across multiple departments on projects related to Salesforce. This includes working with developers to implement new features and functionality, and with IT to resolve user issues.
• Stay up-to-date on new Salesforce features and functionality. This includes attending training sessions, reading industry publications, and participating in online forums.

What Will You Need

• Experience in Salesforce administration.
• Experience in customer relationship management (CRM) systems.
• Strong understanding of Salesforce features and functionality.
• Excellent problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.