Sales Team Leader

One Utility Bill; Newcastle upon Tyne; On-site; GBP 27,000 - 33,000

Job description

Sales Team Leader

£27,950 - £32,250 + OTE £8,000

A little bit about us

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you’ll be doing

The Sales team is at the core of One Utility Bill. As one of our Sales Team Leaders, your determination, dedication and personal approach will give our team and our customers confidence that you will get the right solution for them.

Reporting to the Sales Manager, you’ll lead a motivated team of up to 12 Advisors to achieve their ambitious targets and help One Utility Bill on its growth journey. You’ll be expected to work alongside the team, driving success through coaching, training and improving processes to ensure your all important KPIs are hit.

Here’s just some of the things you can expect to be doing in this role:

• Leading weekly team meetings and daily stand-ups for training, to discuss updates within the company and any actions that need to be carried forward
• Completing team performance analysis as well as weekly and monthly reporting on KPIs
• Requesting reports and carrying out analysis in our database
• Coaching, Recruiting, Training and onboarding
• Represent the company's objectives to your team, build plans to deliver these objectives and motivate your team into exceeding expectations.
• Writing reports and presentations analysing the performance of your team and delivering these to the Senior Leadership Team and key external stakeholders
• Quality Assurance Call monitoring
• Be responsible for the professional development of your team members including sales training, personal development and monthly 121s and performance management.
• Being the first point of contact for the team for advice on handling difficult customer queries and escalations
• Creating training documents for the Sales team
• Working to improve the team’s efficiency and lead conversion
• Working closely with team leaders and managers from other departments to improve internal processes

A little bit about you

• Strong verbal and written communication skills are essential
• Confident phone manner
• Ability to multi-task and move between tasks using prioritisation
• Must be self-motivated and have a positive attitude
• Excellent verbal and written communication skills
• Have fantastic organisational and time management skills
• People management skills to develop your team and improve their performance
• Problem-solving skills
• Resilience, understanding, patience and empathy

What you’ll get from us

You can expect a salary of up to £32,250 depending on experience plus an uplift each year to say thanks

A competitive commission structure with uncapped earnings

25 days holiday each year, plus the usual bank holidays. Too many? Too few? You can buy or sell up to 5 per year

Access to our shiny employee discounts platform, Magpie.

Up to £1500 for direct business benefit learning of your choice

️A paid volunteering day with our chosen charities or a charity close to your heart.

️Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits

Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East

️Prefer two wheels? Get yourself a new set with our Cycle to Work scheme

Enhanced Pension Contributions once you’ve been with us for 3 years

️Free independent mortgage advice from Charles Cameron & Associates

️️Lots of socials like our weekly football & badminton games, team activities and fundraising events to support our chosen charities Newcastle West End Foodbank and Newcastle Dog and Cat Shelter - do you see yourself as the Bob Ross of our next paint & sip night or taking the crown in our annual table tennis competition?

We are also proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats