Sales Support Team Manager

Quality Personnel; Greater London, Milton Keynes; On-site; GBP 25,000 - 45,000

Job description

Job Title: Sales Support Team Manager
Salary: Competitive Salary and Commission

Location: Milton Keynes
Full-Time

Are you passionate about the cycling industry and looking to lead a dynamic team to success? We are looking for a driven and experienced Sales Support Team Manager to join our client's growing team. In this role, you'll be pivotal in supporting the sales team, ensuring the highest level of customer service, and driving sales performance.

Key Responsibilities:

1. Lead, coach, and motivate the sales support team to meet and exceed performance targets.
2. Handle inbound sales calls and respond to customer enquiries with knowledge and professionalism.
3. Provide detailed product information and offer tailored support to customers.
4. Make outbound calls to customers, promoting special offers, promotions, and products.
5. Oversee order processing, ensuring accuracy and timely delivery of products to customers.
6. Collaborate with the sales team to better understand customer needs and deliver exceptional support.
7. Identify opportunities for process improvements and implement efficient systems to boost team performance.
8. Resolve customer issues and complaints, ensuring an outstanding service experience at every touchpoint.
9. Report on team performance, sales data, and customer feedback to senior management.

Key Requirements:

1. Previous experience working for a cycle retailer or business is essential to apply for this role.
2. Proven experience in sales support or customer service management, ideally in a B2B environment.
3. Strong leadership skills, with the ability to inspire and motivate a team.
4. Exceptional communication and interpersonal skills.
5. A passion for cycling and a solid understanding of cycling products.
6. Excellent organisational skills and the ability to manage priorities effectively.
7. A proactive problem solver with a customer-centric mindset.

What We Offer:

1. Competitive salary with the potential to earn excellent commission annually.
2. A chance to work with a passionate team in the exciting and dynamic cycling industry.
3. Opportunities for career growth and professional development.

If you are looking for a challenging and rewarding role in a fast-paced environment, we want to hear from you! Apply today to join our team as a Sales Support Team Manager and help us deliver exceptional service to our customers while driving the success of our business.