Sales Support Operations Specialist

About Toshiba Global Commerce Solutions, Inc:
Toshiba Global Commerce Solutions, Inc. is globally recognised as the market share leader in retail store technology. From Point-of-Sale systems to cross-channeling solutions and peripherals, we provide a total solution of end-to-end technology products for the Retail market with one common goal and mission: to create added value for our customers.

As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. Not only do we develop and deliver our retail solutions, but our specialist workforce can install, maintain and surround them with customer-oriented consulting services. Together, we're passionate about retail transformation and solving the problems that retailers face every day to help them create more engaging shopping experiences through innovative commerce technology and services.

Where the nature of retail is changing quickly, the ability to innovate is the key to Retail success. So, if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

JOB TITLE: TGCS UK&I Sales Support Specialist

DEPARTMENT: TGCS UK&I Sales Support Operations (SSO)

REPORTS TO: TGCS UK&I Operations Lead

OFFICE LOCATION: Office based, Leeds (hybrid)

CONTACT TYPE: Temporary Contract (12 month duration)

SCOPE:
We are looking for a Sales Support Specialist who delivers operational improvement and excellence. This role will see you instrumental in the continued growth of our operations as we enter a period of accelerated growth and development. Working as an integral part of the TGCS Operations Team, you will provide best-in-class service to all our customers, business partners and sales team regarding all Sales Support Activities.

This is an exciting time in the company’s future as we look to further grow and advance our customer solutions offering in the UK and further afield.

KEY ACTIVITIES AND RESPONSIBILITIES:

• Deal with customer queries (internal or external) via multiple communication channels (telephone, e-mail, video call) in an effective and timely manner
• Build effective, influential relationships with customers, suppliers, external contacts and cross functional teams by collaborating closely with related functions
• Ensure compliance to all audit requirements and established processes acting in accordance with all company policies, procedures and performance standards
• Data management and/or report requests as required by sales team or line manager

SYSTEMS MANAGEMENT:

• Monitor and Manage the Sales Support Operations Task.ID system
• Order Quoting in Oracle Quoting: assist sales & technical pre-sales teams in the creation of new quotes for Hardware and Software in Oracle
• Creation of Firm Order Exception (FOE) i.e. soft orders for TGCS Hardware only via Lotus Notes System
• iProcurement: creation and management of TGCS standard Purchase Orders for all third-party suppliers – as required
• New Supplier setup: assist sales team in completion of new supplier setup templates, seek procurement approval and submit request on SharePoint

COLLABORATION:

• OEM: request sourcing and supplier quotations for new original equipment manufacturer (OEM) items via procurement team and the new OEM item setup as required
• Order Loading: validate SSO template details, determine source of supply and load order
• New Customer setup: assist sales team in completion of new customers setup templates and request new Customer Master Record (CMR) or updates to existing CMRs as required
• Assist Sales and Managed Services Project Managers with tracking of costs and pricing in support of projects as required

MAINTENANCE:

• Software Maintenance (SWMA): pricing approvals, credit check etc.
• Hardware Maintenance (HWMA): based on contracted inventories provided by SDMs (Service Delivery Managers), validation of data against existing contracts, creation of contract modifiers in OKS for new contracts and contracts renewals – for quotations, entitlement and/or billing as required
• Shell Invoicing: for HWMA, Ad hoc, Per Event billing – creation and loading of new modifiers in OKS and validation of all supporting evidence prior to requesting activation by Customer Fulfillment Team
• Install Base: request install date and install address updates as required

WHO WE ARE LOOKING FOR [SKILLS AND QUALITIES REQUIRED:

• Previous knowledge of sales support processes, systems and related interfaces
• Demonstrable experience working in a similar environment
• Experience/proficiency with Oracle/SAP preferred and Microsoft office products, especially MS Excel
• Proven experience and understanding of customer needs and meeting expectations
• Confident communicator with strong relationship and stakeholder management experience
• Excellent planning, time management, organisational skills, able to prioritise workload and multi-task
• Work effectively under pressure and use own initiative
• Team player - ability to work collaboratively and forge business relationships
• Attention to detail and proven problem solving/analytical skills
• High energy with capability and willingness to learn, apply process knowledge to business requirements
• Availability to work at month and quarter closes is critical
• Open to travel for business purposes as and when required

EEO:
Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests.

Diversity, Equity & Inclusion:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Toshiba is looking for a Sales Support Specialist who delivers operational improvement and excellence. Could this be you? Apply today to be considered for the upcoming interview process.