Sales Support Manager - Richmond Borough

Dexters Estate Agent Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job description

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Act as an ambassador for the company aiding progression of sales from offer to completion by monitoring timescales and ensuring a five star word of mouth service.

Key Responsibilities

1. Look after 60 - 80 units
2. Oversee sales from offer to completion by monitoring timescales
3. Maintain a 80% conversion rate
4. Keep fall through rate below 20%
5. Gain feedback from the buyer and regularly update our client, the seller
6. Chase all customer experience forms to ensure we achieve min 70% return rate
7. Customer service rating for office - achieving minimum rating 90
8. Deliver a 'Nothing is too much trouble' service to generate new and repeat business
9. Report weekly and monthly figures accurately
10. Maintain strong working relationships with local solicitors and third parties
11. Ensure sales are signed off and the offer sheet is complete and correct, with particular attention to timescales
12. Chase bad debts as necessary
13. Carry out monthly pipeline check
14. Communicate with team - morning and monthly meetings - updating on feedback, pipeline and additional service leads
15. Deal with surveys and re-negotiations
16. Promote and monitor additional services within the office - Solicitors, Financial Services and Surveys - ensuring minimum standards met by team
17. 5 leads per week per consultant
18. 50% buyers and 30% sellers using panel solicitors

Requirements & Skills

1. Strong negotiator
2. Previous sales or customer service experience
3. Good attention to detail
4. Persistent and tenacious
5. Cultural fit with our winning ways
6. Team player
7. Ability to handle customer complaints
8. Works in The Dexters Way
9. Natural sales ability with a keen desire to succeed
10. Ability to cope well under pressure
11. Problem solver