Sales Support Executive

Austin Fraser; Hereford; On-site; GBP 32,000 - 33,000

Job description

Description

Salary: £32,500 per annum
Hours: 40 hours per week, Monday - Friday (flexibility considered)
Benefits:

1. 30 days holiday (including bank holidays), increasing to 33 days after 2 years
2. Free lunch, refreshments, and onsite parking
3. Company pension scheme
4. Private medical insurance (after 6-month probation)
5. Employee bonus scheme & staff discount

Are you a proactive and detail-oriented professional with a passion for delivering outstanding client support? Do you thrive in a fast-paced, customer-focused environment? If so, this Sales Support Executive role could be the perfect opportunity for you.

The Role

As a key part of the Client Retention Support team, you will play a vital role in maintaining and developing strong relationships with key accounts. Your primary focus will be to support the Client Relationship Managers (CRMs) and ensure a seamless experience for clients throughout their journey.

Key Responsibilities:

1. Client Relationship Management Support - Manage CRM inboxes, calendars, and post-meeting actions, including preparing quotes and booking appointments.
2. Client Onboarding & Handover - Coordinate all setup meetings, materials, and liaise with internal teams to ensure a smooth transition.
3. CRM & Pipeline Management - Maintain up-to-date client records, complete CRM actions, and support data accuracy.
4. Client Support - Assist with incoming client inquiries, process orders, and manage client accounts efficiently.
5. Outbound Client Sales - Follow up on quotations, coordinate promotional campaigns, and proactively engage clients through outbound calls.

Requirements

About You:

1. A self-motivated and solution-focused problem solver with an eye for detail.
2. A strong communicator with excellent organisational skills.
3. Resilient, adaptable, and professional, with a positive attitude and a drive for continuous improvement.
4. A team player who enjoys building strong relationships with both clients and colleagues.

Why Apply?

This is a fantastic opportunity to join a supportive, family-run business that values work-life balance and employee well-being. If you are looking for a stable, full-time position with excellent benefits and career growth opportunities, we would love to hear from you.