Sales Support Agent

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services, and solutions for electronic system design, maintenance, and repair.

Our team in UK1 currently has a vacancy for a Sales Support Agent on the 12 noon—8pm shift.

The successful candidate will respond to customer inquiries, expedite critical orders, research and resolve issues, and research orders. This is an ideal role for someone with strong administration skills who enjoys variation and working proactively to resolve issues while managing challenging situations and multiple priorities.

Due to the nature of the role, our successful candidate will be required to lift objects and transport trolleys for stock inventory purposes.

Responsibilities

• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems, and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting, and stock rotation).
• Identify, investigate, and participate in opportunities to improve processes and procedures, including various key performance metrics.
• Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
• Maintain and update electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Acquired and applies working knowledge of the organization, job, practices, and procedures to be proficient in all aspects of the job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform the role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources, and/or customer satisfaction.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu.