Sales Support Advisor

TN United Kingdom; Brighton; Hybrid; GBP 25,000 - 30,000

Job description

Social network you want to login/join with:

Sales Support Advisor
Victory House, Brighton (BN1 4FY)
Permanent, Full time (35 hours per week)

Hybrid working
£25,000+ fantastic benefits

Role:

The Sales Support Adviser will provide sales administration support to the Sales Operations Team Leader/Sales Manager, Telesales and BDM sales teams (UK, Europe and Africa). The prime responsibility is to support with quotes and be the liaison between sales and our fulfilment teams to ensure a smooth implementation of new business.

We offer Hybrid working so once you have completed the initial training and are competent in your role you are given the freedom to work from home some days and maintain a great work life balance.

What you'll do:

1. Responsible for ensuring multiple mailboxes are up to date and cleared within the given 24 – 48 hour SLA timeframe.
2. Allocate work to ensure the incoming emails are allocated to the right colleagues/team, including categorising, prioritising and responding to group secretaries, various departments and stakeholders across the business and reallocate if required.
3. Prioritising urgent tasks and chase required information when necessary.
4. Complete daily administrative duties in order to support New Business Sales Teams with quote support (UK, Europe and Africa).
5. Create opportunities on HubSpot & Salesforce records to include checks for duplicate leads and assign Opportunities to frontline sales.
6. Prepare quote documents for Bupa Global new business (UK, Europe and Africa).
7. Ensure all Bupa Global Sales activity is logged and kept up to date accurately on Salesforce (UK, Europe and Africa), saving key information into Drive folders.
8. Collate & complete On-boarding paperwork & Enrolment Specifications.
9. Perform Lexis Nexis Pre-screen checks on all inbound quote opportunities. Liaise with Financial Crime Team as appropriate.
10. Preparation and facilitation of weekly Sales MI and reporting to support sales activities.
11. Exceed demanding targets for accuracy, productivity and quality within a strict 24 to 48 hour deadline.
12. Learn the IT systems as well as technical knowledge for each process.
13. Respond with flexibility and positively to changing situations when having team expansions and cross-skilling of tasks.
14. Accept responsibility for own development by taking on additional tasks i.e. being responsible for updating team rotas/shifts, co-ordinating team meetings/event planning, supporting new starter training, and organising regular skill shares.

What you'll need:

1. Ideally to have some admin or office experience.
2. Good organisational, diary management, planning and time management skills.
3. Good written & verbal communication, a high level of assertiveness and a professional manner.
4. Attention to detail.
5. Multi-tasking under pressure.
6. Positive attitude, and adaptable to change.
7. Self-motivated, articulate and numerate, takes the initiative.
8. Ability to deal with people at all levels of the organisation.
9. Excellent PC skills are essential including Word, Excel and PowerPoint.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

1. 25 days holiday, increasing through length of service, with option to buy or sell.
2. Bupa health insurance as a benefit in kind.
3. An enhanced pension plan and life insurance.
4. Annual performance-based bonus.
5. Onsite gyms or local discounts where no onsite gym available.
6. Various other benefits and online discounts.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.