Sales Support Administrator

Sales Support Administrator – Are you ready to take your career to the next level? If so, Spider is advertising for a Sales Support Administrator to join our client's team in Lowestoft, Suffolk on a full-time permanent basis.

This is not just another job; this client is offering a career built on hard work, dedication, and success. This is a role where passion is key, and where your commitment will be recognised and rewarded.

They don’t settle for average – they’re searching for exceptional individuals who are eager to grow and succeed. If you have the drive to push yourself to new heights, thrive in a fast-paced environment, and want to make a lasting impact, this is the place for you.

Why them?

They are revolutionising mobility with world-first inventions and cutting-edge products. From ultra-lightweight wheelchairs to high-performance mobility scooters, they are dedicated to transforming the way people move—one mile at a time. Their commitment to providing a first-class experience for their customers extends beyond their innovative products to their exceptional customer service.

Fantastic company benefits include:

• Competitive Salary: On offer is a competitive salary of £33,000 - £35,000 per annum
• Hours: This is an office-based role where your working hours will be 7:45am – 5pm, with half an hour for lunch.
• Holiday: 31 days including bank holidays
• Employee extras: Profit Sharing Scheme, lunch 4 days a week (Tuesday – Friday inclusive), An Employee Assistance Programme

About the role:

They are seeking a dynamic and engaging Sales Support Administrator to join their passionate Sales Team. In this pivotal role, you will be the backbone of our operations, ensuring the smooth and efficient running of the sales process while delivering exceptional customer service. If you thrive in a fast-paced environment, love collaborating with a diverse team, and are eager to contribute to their company's mission, we want to hear from you!

What They Offer:

• A career, not just a job: Join a team that values personal and professional growth
• Recognition - your hard work and achievements will not go unnoticed
• Development - opportunities to learn, grow, and advance your career

Main duties and responsibilities:

• Deliver outstanding customer service and support to ensure a positive buying experience.
• Field incoming calls and manage communication effectively, being the second point of contact for phone inquiries.
• Oversee and manage all sales orders, ensure timely responses to emails in the sales inbox and accurately record returns in the system.
• Maintain and update the Invoice spreadsheet daily and utilise CRM systems to keep accurate records of customer interactions and communicate effectively with relevant sales personnel.
• Collaborate with the Operations Manager to ensure the Production Schedule Orders is current and manage deliveries and collections in the calendar, and export international freight quotes as needed.
• Lead daily meetings and sales huddles to enhance team communication and performance, and provide essential support to the Sales Team and cover for colleagues during their absence by occasionally making outbound prospect calls.

About you:

You are a proactive and enthusiastic professional with a can-do attitude and a passion for teamwork. Your exceptional organisational and time management skills allow you to juggle multiple tasks while maintaining a high level of accuracy. You possess strong IT and typing abilities, and your familiarity with Microsoft Office Suite is top-notch. With excellent interpersonal and communication skills, you understand the importance of listening to customers and delivering tailored support. Flexibility and adaptability are second nature to you, and you thrive in dynamic work environments. If you are ready to embrace change and take on new challenges, you will fit right in!

This Role Is Not for Everyone. The client is seeking individuals who are ready to roll up their sleeves, dive into challenges, and be part of something exceptional. They would love to hear why you are motivated to apply and how your skills/experience make you suitable for this role. Please do let us know along with forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

No recruitment agencies, please.

Please check your email inbox and spam/junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: Sales Support, Customer Service, Team Player, Microsoft Office, CRM Systems, Office Administration, Sales Coordination