Sales Support Administrator

Morgan McKinley is looking for an experienced Sales Support Administrator with previous experience in a similar role to work for a fantastic company in Crawley.

If you are a Sales Support Administrator looking for a permanent role with experience of working in a fast-paced office environment, are a team player, collaborative, and have a positive attitude, please do get in touch.

Job Title

Sales Support Administrator

Salary

£28,000 - £30,000

Length

Permanent

Location

Crawley

Responsibilities

• Take calls to both existing and potential customers to discuss products, services, and opportunities.
• Provide sales and product support for a wide range of accessories.
• Upsell relevant products by identifying customer needs and recommending suitable accessories or upgrades.
• Arrange and conduct account reviews, run performance reports, and prepare detailed customer reports.
• Process orders received via phone calls and emails.
• Conduct regular calls to manage and update customer accounts, ensuring all information is current.
• Generate new sales opportunities by engaging in proactive outreach activities.
• Prepare accurate quotations and promptly respond to customer inquiries about products and services.
• Process incoming sales inquiries, ensuring they are handled efficiently and effectively.
• Maintain the quality and accuracy of the CRM database by regularly updating and verifying customer information.

Profile

To be considered for this role, you must:

• Maintain a positive attitude and an open mind in all interactions.
• Exhibit a confident telephone manner when making outbound calls to customers.
• Be IT literate; a good understanding of Microsoft Office programs such as Word and Excel.
• Be a team player, as the role relies heavily on collaborating with colleagues.
• Demonstrate the ability to collaborate effectively with various stakeholders, both internal and external.
• Ensure professional communication skills, both verbal and written, are consistently displayed.
• Have previous experience in account management or customer service roles.