Sales Operations Manager - UKI

Ninjakitchen; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

The Sales Operations Manager is the primary resource for operational functions associated with driving revenue and margin for assigned UKI retail accounts. Key functions will include demand planning, inventory management, purchase order execution, POS & trend analysis, trade spend management and daily monitoring of overall business trends and operational performance. The Sales Operations Manager plays an important role monitoring real time business issues, interpreting data and suggesting immediate action plans to address issues or take advantage of opportunities. The role will work with Shark/Ninja internal cross functional resources to ensure business issues are communicated and acted upon in a timely manner as well as with direct account contacts.

The position is based in our central London offices (Hybrid - typically 3 days a week).

Additional responsibilities include:

• Become a leading resource on customer specific needs and requirements while providing timely communication to both the account and company ensuring you meet the needs and requirements of both.
• Pull weekly business reporting documents identifying any call to action or highlights.
• Coordinate and track sales performance to promotional expectations with sales analyst and help formulate a future shipment plan based on the results.
• Work very closely with customer demand planning teams, sales director and sales analyst on all aspects of forecasting, inventory planning, orders, and supply chain management.
• Input the forecast in SFO and update Data Governance new additions and updated price lists to SFO.
• Conduct weekly meetings with customers’ replenishment teams to review recent results and confirm changes affected positively and negatively to the sales.
• Coordinate customers’ domestic/import orders with supply chain both in planning and availability dates.
• Partner with Account Manager team on trade spend management. Input confirmed promotional plans into forecasting system.
• Partner with extended Target team to coordinate and build customer presentations, monthly business reviews, weekly flash reports and monthly consensus deck.
• Quickly develop a working knowledge of the kitchen and floor care business from both a product and consumer basis for our product and our competitions.
• Provide monthly financial update and conduct a deep dive analysis into key operational/sales performance metrics.
• Ad Hoc Analysis – Ability to quickly process situations and determine what information/data is required to generate actionable insight.
• Innate curiosity and desire to find creative solutions.

Your Profile:

• Bachelor’s Degree or equivalent experience. (Concentration in Business preferred).
• 3-5 years of experience in demand planning/supply chain management or business analytics/financial role within the consumer products industry.
• Ability to draw insights across multiple complex data sets and incorporate into decision making.
• Ability to work in a collaborative team environment.
• Past operational or sales experience with Target or large retailer preferred.
• Must have demonstrated strong analytical skills, attention to detail, and advanced proficiency in the Microsoft suite of products.
• Strong communication, organization, project management and interpersonal skills.
• Must be able to set priorities and juggle several tasks within a fast-paced, deadline driven environment with a positive attitude.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary