Sales Operations & Customer Service Manager

Sales Operations & Customer Service Manager

Wholesale Retail Sector

West End, London

Full Time Office Based – Monday to Friday

One to One Personnel is proud to be working with Reebok, our global brand client who is looking to hire a Sales Operations & Customer Service Manager to join their team in their flagship offices based in the West End of London.

To be considered for this role you are required to have previous experience of managing teams in a wholesale retail customer service environment.

Role Summary

As a Sales Operations & Customer Service Manager you will lead a dynamic team of customer service executives. In this role, you will be responsible for overseeing day to day wholesale customer service operations, managing order entry, product allocation, ensuring seamless communication with the warehouse, monitoring shipments, and proactively communicate with customers.

Preferred Skills

• Strong Communication
• Problem-solving abilities
• Experience in managing teams within a retail customer service environment
• A focus on continuous improvement and operational efficiency is key

Roles and Responsibilities

• Lead, motivate, and manage a customer service team of 5-10 people to achieve high levels of performance and customer satisfaction
• Manage the accurate entry of customer orders into the system
• Oversee the allocation process and ensure effective communication with the warehouse to ensure timely order processing and shipment preparation
• Track the allocation of orders, monitor upcoming shipments and provide timely updates on delivery schedules to both internal teams and customers
• Collaborate with Sales, Logistics, and other relevant teams to address customer needs, resolve any issues, and ensure smooth order processing
• Continuously improve customer service processes; implement best practices to reduce delays, optimize order management, and streamline communication between teams
• Provide regular performance reports on key metrics, including order fulfilment rates, customer satisfaction levels, and delays
• Develop and implement training programs for the customer service team

The scope of the roles and responsibilities may expand or be varied depending on the needs of the Company’s business to adapt to changing market conditions.

Benefits

• 25 days holiday
• 60% staff discount across the brands
• Staff sample sale
• Staff Christmas gifts

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at 121 Personnel on 01702 464444 or forward your CV to louise.sand@121personnel.co.uk