Sales Operations Analyst (Remote)

The Sales Operations Analyst within Cigna’s Producer Operations will support Individual and Family Plan (IFP) Commissions. This role involves close collaboration with the Licensing team to ensure that commission records are updated accurately and efficiently. The Analyst will be responsible for managing producer commissions within the appropriate Cigna systems, resolving issues, and ensuring satisfaction among both internal and external business partners. Additionally, the Analyst may lead or support project work and other non-transactional processes.

Responsibilities:

• Able to process high volumes of routine transactions in accordance with defined procedures.
• Respond to inquiries from business partners and/or external producers in accordance with defined metrics in a clear, customer focused and professional manner.
• Support departmental projects and improvement initiatives.
• Understands and manages various systems across the multiple business segments.
• Meet and exceed timing and quality standards.
• Consistently demonstrate strong planning, organization and time management skills.
• Participate in training on new systems, programs and processes and identify possible training needs.
• Establish solid rapport with internal matrix partners and external producers.
• Identify procedural problems; formulate and recommend well thought out suggestions for improvement.
• Maintain professionalism under pressure.
• Ensure a flexible approach to shifting priorities, changes in technology, responsibilities, processes and organizational structure.
• Proactively work with team and management to identify and implement improvements to integrate processes and streamline workflows.
• Implement follow up processes until all outstanding issues are resolved.

Qualifications:

• Strong critical thinking skills.
• Team player with proven ability to work independently and collaboratively by developing strong working relationships within a fast paced matrix organization.
• Detail oriented with the ability to prioritize workload.
• Ability to use PC software; i.e., Outlook, WebEx, One Note, Power Point.
• Strong interpersonal, analytical, and written/oral communication skills.
• Strong Microsoft Excel skills to support the ability to analyze large datasets, required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 27 - 41 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare:

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

About the company

Cigna is an American worldwide health services organization based in Bloomfield, Connecticut.