Sales Office Manager

TN United Kingdom; Bishop's Tachbrook; On-site; GBP 30,000 - 50,000; Full time

Job description

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Sales Office Manager, Bishop's Tachbrook

Client:

Mallory Court Hotel & Spa, Leamington Spa

Location:

Bishop's Tachbrook, United Kingdom

EU work permit required:

Yes

Job Reference:

f2cc19c641c0

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.

What you’ll be doing?
This is a key leadership role at the heart of our Sales Office, perfect for someone who thrives on collaboration, has a natural eye for commercial opportunity, and knows how to bring out the best in a team. As Sales Office Manager, you’ll lead and mentor our team of talented Reservations and Events Co-ordinators, helping them grow their skills, hit targets, and deliver exceptional service from first enquiry to final detail.

You’ll take ownership of our group and events business—from conferences and weddings to private celebrations—making sure every guest journey starts strong. With smart technology in place to support our revenue strategy, you’ll focus on setting dynamic pricing based on market demand, local events and economic factors that influence room sales whilst converting high-value enquiries to make sure our calendar is always full of the right business.

You’ll be a calm, confident presence in a busy office, balancing the detail of day-to-day operations with a strategic view of performance, reporting, and commercial planning. With a natural leadership style and a passion for people, you’ll foster a culture of excellence, energy, and team spirit through which you will use to drive the commercial performance of the hotel.

What you’ll need:

• Experience in a hotel sales office, events, or revenue leadership role with experience of managing a team of co-ordinators.
• A natural coach and mentor who inspires confidence and gets the best out of others.
• Strong commercial awareness and confidence working with targets, reports, and forecasts – your ability to take responsibility for the rooms and events performance will be critical to our/your success.
• A natural sales instinct, finding creative ways to push barriers and convert business.
• A friendly, professional, and solutions-focused communication style.
• A master organiser who thrives in a dynamic, multi-tasking environment.
• Strong IT and admin skills; experience with HART or similar PMS would be an advantage.
• A positive, hands-on approach and a genuine passion for hospitality and guest experience.

Why join us?
Our hotel embodies "friendly luxury"—a place of sophistication without ego, where teamwork and excellence go hand in hand. We take pride in offering a seamlessly elegant yet warm and welcoming experience, both for our guests and our team. More broadly, EHC is a collection of privately owned luxury hotels with an award-winning approach to people, service and sustainability.

What's in it for you?

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that value your input.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.