Sales Membership Manager

Flow Sports Personnel Ltd; Melton Mowbray; On-site; GBP 60,000 - 80,000

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager based at their leading site in Melton Mowbray. Leading a busy team, you will take an active lead in the growth of membership at the site.

What your role will be:

1. Provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
2. Work to set KPIs and targets.
3. Meet with the team regularly to monitor performance and ensure that the team is supported in line with our spirit values.
4. Manage the team with the philosophy to ensure that 'everyone's a member,' looking at how our client can convert users to members.
5. Develop a high level of customer service and ensure excellence at all times.
6. Empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
7. Ensure administration and systems are kept up to date and compliant.

Your background:

The successful applicant will have experience working within a Membership management or Sales manager or consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.