Sales, Meeting & Events Executive - Crowne Plaza Docklands

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Sales, Meeting & Events Executive - Crowne Plaza Docklands, London

Client:

RBH Hospitality Management

Location:

London, United Kingdom

EU work permit required:

Yes

Job Reference:

78f16ae1f211

Job Views:

5

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Sales, Meeting & Events Executive - Crowne Plaza Docklands

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.

Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you're looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year

And much much more!

A DAY IN THE LIFE OF A SALES, MEETING & EVENTS EXECUTIVE IN OUR HOTEL

What You'll Be Doing:

• As a member of the Reservations / Conference & Events Team maximise conversion and revenue for rooms and meeting room sales.
• To support the Refer & Reward system for the hotel - training for new team members, monthly updates to the team, updating Salesforce and preparing the revenue report for the DOS to approve payment to the team members.
• To support the DOS with marketing initiatives, posters, special offers, 3rd party platforms and any additional activities relating to marketing as set by the DOS.
• Commercial planning with the DOS for future activities
• Update Salesforce, data entry, enquiry completions, complete showrounds and attend appointments if the DOS is not available.
• To support the DOS with Social media activities, content and planning.
• To be involved in sales activities if required, to ensure the successful launch and continued business success of the hotel.
• Identify and pursue new business opportunities to drive room bookings, events, and group sales, achieving and exceeding sales targets.
• Build and maintain relationships with corporate clients, travel agents, and event organisers, acting as a key point of contact for enquiries, negotiations, and bookings.
• Conduct sales calls, attend networking events, and participate in industry conferences to promote the hotel and generate leads.
• Work closely with the marketing team to align sales initiatives with promotional campaigns and seasonal offers, ensuring consistency in messaging and maximising impact.
• Manage incoming enquiries and provide prompt, detailed responses to ensure an exceptional client experience and increase conversion rates.
• Conduct site visits and tours for potential clients, highlighting the hotel's amenities and services while addressing any questions or concerns.
• Track and analyse sales performance, preparing reports on key metrics and providing insights for strategy adjustments to meet revenue goals.
• Maintain an updated CRM database of client contacts, interactions, and follow-ups to streamline communication and support effective account management.
• To handle group enquiries and liaise with revenue manager & DOS to optimize groups potential for the hotel.

• Proven experience in a sales role, ideally within the hospitality, events, or tourism sectors, with a track record of meeting or exceeding sales targets
• Strong interpersonal and networking skills with the ability to establish and maintain professional relationships with clients and industry partners
• Excellent presentation and communication skills, both verbal and written, with a confident and persuasive approach to client engagement
• Ability to think strategically and understand market trends, client needs, and the competitive landscape
• Familiarity with sales software (e.g., CRM systems) and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Self-motivated, organised, and capable of managing multiple leads and follow-ups simultaneously
• Analytical mindset with an ability to interpret sales data and make recommendations for performance improvement
• Flexibility to attend off-site client meetings, networking events, and occasionally work outside regular hours, including evenings or weekends, as needed for events

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [emailprotected]