Sales Manager - Customer Solutions Center

Simply Business is a digital insurance brokerage that specializes in one thing: protecting the businesses our customers are working hard to build. We’re doing this by simplifying the insurance-buying process for all small businesses, blending together a combination of technology, data, and insurance knowledge. Our proprietary technology platform allows small business owners to easily search and compare quotes from over 20 top-rated insurance providers, customize their coverage, and purchase and access their policies - all online.

Founded in the UK in 2005, Simply Business is an insurtech pioneer with nearly 20 years of experience supporting small businesses. Simply Business is passionate about building an outstanding product for our customers - one that empowers their entrepreneurial spirits.

More importantly, we’re doing it all while taking care of our people. We’ve consistently been named a best place to work, including most recently ranking in Built In’s 2024 Best Midsized Companies to Work for in the US (Top 100), and Best Places to Work in Boston.

We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

As a Sales Manager, you will:

Drive business results:

1. Establish and monitor sales objectives for the team, aligning them with company goals.
2. Meet &/or exceed monthly sales performance targets for sales, GWP, and revenue.
3. Prepare, deliver, and act upon sales performance reports and forecasts.
4. Implement sales strategies to increase cross-sell & upsell opportunities to drive increased revenue.

Lead a high-performing team:

1. Lead, coach, and develop a team of sales supervisors to improve productivity, adherence, quality, and overall performance against KPI’s.
2. Analyze performance, process and knowledge gaps across the team and propose actions to drive results.
3. Actively enhance the team through talent management strategies, including recruiting, coaching and employee development.
4. Proven ability to lead successful change management initiatives.

Deliver an excellent customer experience:

1. Collaborate with marketing, product, and the customer service team to support new initiatives and ensure a seamless customer experience.
2. Ensure compliance with company policies, processes and ethical standards.

What we are looking for:

1. Bachelors Degree Required.
2. At least 3+ years experience leading a team of sales supervisors in a performance-driven sales environment.
3. Proven track record of leading sales teams to exceed KPIs through data-driven action plans.
4. At least 3 years of experience in the insurance industry, preferably within commercial lines.
5. Property & Casualty license required.
6. Proficient in CRM software and other sales management tools.
7. Experience leading remote and hybrid teams.

Communication skills:

Excellent verbal and written communication to effectively interact with clients, team members and stakeholders.

Analytical skills:

Ability to interpret data, analyze sales trends, and make informed decisions.

Relationship building:

Strong interpersonal skills to build rapport with clients and maintain long-term relationships.

Change Management:

Leads and supports organizational change by effectively communicating vision, anticipating challenges and fostering adaptability. Develops and implements strategies to drive engagement & support of change initiatives.

Performance Orientation:

Demonstrates relentless focus on achieving and exceeding goals & consistently delivering high quality outcomes. Takes initiative, embraces challenges, and maintains accountability for results while optimizing efficiency and effectiveness.

Benefits:

1. Group plan for medical, dental, vision, and prescription drug coverage.
2. Short term disability, long term disability, and life insurance coverage.
3. Participation in the Company’s bonus program.
4. Participation in 401(k) plan with a 5% employer match.
5. Commuter benefits to help cut down on parking and public transit costs.
6. 25 days of vacation time plus 10 sick days and 10 company holidays.
7. A genuine investment in your learning and development.
8. Regular team outings and volunteer opportunities.
9. An awesome office space.
10. A hybrid working model, giving our employees great choice and flexibility to work in a way that’s best for their particular job, their teams, and their lives.

Simply Business is an equal opportunity employer. We’re committed to welcoming and helping employees grow within an inclusive & diverse culture. And that commitment starts with our interview process.

Once you apply, your info will be reviewed by a team with a mix of levels and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you’ll have the opportunity to meet a variety of people throughout the process. Get excited!

Most of our first round interviews will take place over Zoom. In subsequent interviews, there may be an opportunity/expectation to meet team members in person.

If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom first regardless – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at uscareers@simplybusiness.com.

Please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above. Want more info on working at Simply Business? Check out our careers page: simplybusiness.com/careers/