Sales Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Are you an experienced leader with a passion for developing teams and delivering outstanding results? Join Connells Group as a Sales Manager at our vibrant Estate Agency Contact Centre in Dunstable. Overseeing a dynamic team of Sales Negotiators, you'll play a critical role in driving performance, ensuring exceptional service, and contributing to the continued growth of the business.

About the Role:

As a Sales Manager, you'll lead by example, fostering a high-performance culture while maintaining focus on delivering exceptional customer service. With a strong emphasis on team development, you'll ensure your Sales Negotiators excel in converting leads into appointments for our branches.

Key Responsibilities:

1. Performance Management: Monitor team KPIs, conduct regular 1-2-1s, and implement strategies to maximise performance.
2. Data-Driven Insights: Analyse data and forecast trends to identify opportunities for growth and address areas of concern.
3. Customer Excellence: Handle escalated issues or complaints swiftly and professionally, maintaining customer satisfaction.
4. Recruitment and Staffing: Manage team headcount, oversee recruitment, and ensure your team is operating at optimal capacity.
5. Collaboration: Work closely with senior management to align on targets, strategies, and business objectives.

What We're Looking For:

1. Proven Leadership Skills: A track record of managing high-performing teams in estate agency or contact centres.
2. Results-Driven Mindset: Passion for achieving targets and motivating others to do the same.
3. Exceptional Communication: Ability to engage, inspire, and support team members at all levels.
4. Customer-Focused Approach: Commitment to providing outstanding service in every interaction.
5. Analytical Thinking: Confidence in using data to inform decisions and drive improvements.
6. Self-Motivation: Ability to work independently and maintain high standards under pressure.

What We Offer:

We value our team and are committed to supporting your success with:

1. Generous Incentives: Team nights out, quarterly awards, and paid trips for top performers.
2. Uncapped Earnings: A realistic OTE of £50,000 - £60,000 with uncapped commission.
3. Training and Development: Industry-leading programs to support your career progression.
4. Employee Benefits: 24/7 AIG Smart Health (including virtual GP access) for you and your family.
5. Wellness Programmes: Discounts and initiatives to support your overall well-being.
6. On-Site Perks: Free parking and a supportive, collaborative work environment.

Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.