Sales Floor Manager

Sales Floor Manager – Inside Sales – Manchester

Awesome career move in a growing business with expansion plans April 2025. Get stuck in and take this team of sales ninjas to the next level. Business to business wellbeing and mental health solution.

Handle and monitor the day to day in this high-performance environment – Coach, Mentor, Pat on the back – HIGH FIVE!

Salary: £32,000 - £37,000 with wicked uncapped OTE – Year 1 (realistic) £52,000 - £60,000. Fantastic benefits and genuine, rewarding career! Monday to Friday – office hours.

Award winning culture. Stunning Manchester City Centre Offices. Super motivated team.

Absolute game changing business solution smashing the market! EAP Solutions – Business Wellbeing Service.

Incredible opportunity to lead a sales team in one of the best cultures to work in, in the UK.

The Role:

1. Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs.
2. Ongoing development planning to drive performance through effective communication and documentation.
3. Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats.
4. Deliver weekly plans through daily performance & stat reviews.
5. Perform coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies.
6. Deliver documentation based on the constant coaching and improvement of their team.
7. Ensure compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management.
8. Keep up to date with any campaign/company updates and changes.

What we’re looking for:

1. Must have at least 3 years’ experience in a management position leading a sales team to targets.
2. Competent user of Salesforce.
3. Uses statistical analysis to implement long-term and short-term fixes.
4. Sets a constant example in terms of behaviour and setting standards.
5. Gains feedback and analyses the way you communicate.
6. Always consistent and professional.
7. Manages and assists in performance improvements.
8. Analytical and problem-solving skills - can interpret MI and deliver Action Plans.
9. Good understanding of Inbound and Outbound telephony/dialler systems.
10. Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff.
11. Strong organisational aptitude and proven time management skills.
12. Excellent people management skills.
13. The proactive and decisive approach to problem-solving.

Are you a manager, motivator and outbound sales leader? Apply now, or speak to Kaylie @ Duval for all the info.