Sales + Event Manager - Immerse LDN

Compass Group UK & Ireland; London; On-site; GBP 37,000; Full time

Job description

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Job Introduction

Sales + Event Manager - Immerse LDN

£36,500 per annum

Introducing London's new entertainment district. Immerse LDN is dedicated to showcasing world-class immersive experiences and original productions across a brand-new purpose-built venue space in the heart of London's Royal Docks - set to the backdrop of ExCeL London's waterfront.

Overall Purpose of the Role:

As the Sales + Events Manager of catering at Immerse LDN, you will focus on driving and maximizing revenue through generating leads, managing client relationships, and ensuring effective and efficient enquiry handling to book, plan, and ensure successful execution of reservations and events for all catering operations across Immerse LDN.

Key Responsibilities:

Reservations & Events

• Establish and maintain complete knowledge of standard operating procedures in regard to all types of reservations and group bookings across all Immerse LDN catering operations.
• Follow and ensure a trail of total accountability in terms of bookings, from enquiry to execution, including recording of deposits, food and beverage pre-orders, and feedback.
• Deliver excellent customer service at all times.
• Liaise with the relevant culinary and management teams to ensure events are sufficiently staffed, pre-ordered menus, and drinks packages are accurate and prepared with sufficient notice.
• Maintain company standards of food quality, hygiene, and health and safety.
• Send follow-up emails to all party bookers and share feedback with the team.
• Conduct weekly reservations and events briefing at a suitable time agreed with the General Manager's and Head Chef.
• Attend and participate in venue management meetings as required.
• Ensure you are present for any larger or high-profile events.
• Ensure Run Sheets are produced for all larger and unique events and contain all relevant information required for the operational team to run the event.

Sales + Account Management

• Create an Immerse LDN specific quarterly sales plan, identifying areas of opportunities via a proposal to increase sales.
• Research opportunities for new clients by carrying out a quarterly local business and residential area analysis.
• Research your competitors by carrying out a quarterly competitor analysis identifying trends in the market and local areas.
• Arrange regular client entertaining meetings to develop and maintain relationships with potential and regular bookers.

Customer Service

• Ensure exceptional customer service and address any customer concerns or complaints promptly.
• Implement and maintain service standards, ensuring a memorable dining experience for all guests.
• Develop and maintain positive relationships with regular customers.

Marketing

• Work with the WSKB and Immerse LDN Marketing Teams to promote business and proactively market events and offers on all social media accounts.
• Manage the Waterfront Street Kitchen and Bar's presence on external websites, ensuring all information is up to date and promoting the venue in the best light.
• Ensure all in-house sales and marketing materials are correct and presented to the highest standard, following up with the relevant departments to rectify if not.
• Regularly monitor all feedback and online review sites, responding to good reviews within a week and addressing poor reviews as soon as possible following WSKB guidelines.

People

• Assist the Operational Management and Training teams in leading, training, and motivating a diverse team of staff in building client relationships and driving revenue.

Training and Development

• Develop and implement training programs for new and existing staff.
• Stay updated with industry trends and best practices, incorporating them into staff training.
• Foster a culture of continuous improvement and professional development.

We ensure that you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Medicash - Healthcare benefits, including dental, optical, and therapy treatments (includes up to 4 dependent children).
• Aviva Digicare - Free annual healthcare check.
• Exclusive Benefits and Wellbeing site (Perks at Work).
• Entertainment discounts - up to 55% off cinema tickets.
• Health + Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) and many more.
• Travel discounts - Discounts with holiday companies such as TUI and Expedia.
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards.
• Free meals on duty.
• Pension scheme and Life Assurance.
• Employee Assistance Programme.
• 23 days annual leave plus BH's and an additional day off for your birthday!
• Competitive and supportive family benefits.
• Holiday purchase scheme.
• On-going training, development and career pathways.
• Professional subscriptions paid.
• Financial wellbeing programme and preferred rates on salary finance products.

Who you are:

• Proven experience in a sales + event managerial role within the hospitality industry.
• Excellent leadership and people management skills, with a track record of developing and motivating teams.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Proactive and results-oriented with a strategic mindset.
• Strong communication and interpersonal skills.
• Adaptable and able to thrive in a dynamic and ever-changing environment.
• A team player with a collaborative approach to leadership.

Who we are:

Levy UK + Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.