Sales Engineer

Competitive salary, commission and benefits package

Techex is a UK based global leader in innovative IP and cloud broadcast solutions and software. Trusted by premier global broadcast and media customers with their most valuable live workflows, Techex transports and transforms the highest value live video over IP and in the cloud.

We build our own software, and partner with world-class technology companies who share our mission to pioneer the way IP and the Cloud are used in close collaboration with our clients.

Techex are entering a phase of accelerated growth following significant private equity investment, we are evolving and developing our talented team of experts whilst continuing to grow and expand Techex geographically and build on the strong customer relationships we already enjoy. This is an exceptionally exciting time to be joining Techex with scope for significant impact across the organization.

What are we looking for?

As a Sales Engineer at Techex, you will play a crucial role in driving and supporting our new international business sales efforts across EMEA and APAC by combining technical expertise with exceptional communication and interpersonal skills.

Reporting into the Technical Engineering Director and working in step with new business development, you will collaborate closely with our sales and technical engineering teams to identify potential clients, qualify opportunities, and present tailored solutions that align with their needs. Your role will involve delivering technical demonstrations, conducting product presentations, and providing pre-sales and post-sales support to ensure the successful implementation and adoption of our products and services.

This is a hybrid role, you will spend your time working from home, at our offices (Bracknell HQ, Leeds satellite) as well as UK and International travel to customers and events up to 50% of your time.

The Role

• Technical Expertise: Develop a deep understanding of Techex products and services, their features, and benefits, and stay updated with the latest technological advancements relevant to our offerings.
• Sales Support: Partner with the sales team to identify and qualify potential clients, attend meetings with prospects, and provide technical demonstrations and insights to help close deals effectively.
• Solution Presentations: Conduct product demonstrations and presentations for customers and at trade shows highlighting the value proposition of our solutions and addressing client inquiries with clarity and confidence.
• Requirements Gathering: Collaborate with clients to understand their business challenges and objectives, gathering detailed technical requirements to propose optimal solutions.
• Proposal Development: Prepare and present customized technical proposals (RFIs, PoCs, RFPs) that address client needs, ensuring alignment with Techex’s capabilities and offerings.
• Technical Documentation: Create comprehensive technical documents, including workflow diagrams and designs to aid clients in their decision-making process.
• Post-Sales Support: Assist clients during the implementation phase, providing technical guidance, troubleshooting support, and conducting training sessions as needed and facilitating the handover to our engineering and account teams.
• Market Intelligence: Keep abreast of industry trends, competitor products, and market demands to contribute valuable insights to our product development and sales strategies.
• Collaboration: Work closely with the engineering and development teams, communicating client feedback and requirements to support continuous improvement and innovation.

CORE SKILLS & QUALIFICATIONS

• Demonstrable experience engaging at senior level experience in a Media and Broadcast direct sales support role.
• Passionate about broadcast media technology.
• Demonstrated ability to articulate complex technical concepts to both technical and non-technical audiences effectively.
• Customer-centric approach with a passion for providing outstanding service and solutions.
• Ability to work independently and collaboratively as part of a team, managing multiple projects simultaneously.
• Ability to drive strategic priorities with sales and technical leadership and sales counterparts in the region.
• Creative thinking and problem-solving aptitude.
• Excellent presentation and communication skills, both verbal and written.
• Effective planner, well organized, and meticulous.
• Familiarity with CRM software for managing sales activities and customers.
• Willingness to travel in the UK and some International travel for client meetings and industry events as required.

TECHNICAL QUALIFICATIONS

• B.S. in Engineering, Computer Science, or related IT field.
• Strong knowledge of current and emerging audio/video and media compression and transport technologies (HEVC, JPEG2000, JPEGXS, ST 2022, ST 2110, ARQ protocols).
• Strong understanding of IT infrastructure, software systems, and IP networking concepts.
• Experience and understanding of live video workflows across all areas of the broadcast value chain: contribution, playout, distribution, etc.
• Cloud certification AWS / GCP would be desirable but not essential.

Our Values and Benefits

Techex has an impressive history with extremely high customer engagement and satisfaction. As a business we have developed consistently through our stellar reputation in the industry. We have recently secured the Great Place to Work accreditation, and our core five values of Integrity, Innovation, Family, Customer-First and Expertise are vital to our success. We seek out individuals who enjoy developing their professional skills and are always learning new things whilst supporting and sharing their learnings with others. We look for candidates who are aligned to our values and who can amplify these as our business grows.

Techex is entering a period of accelerated growth, so we seek out talented professionals who are keen to scale up with Techex as we grow fast, whilst maintaining our focus of delivering world class support for our customers.

In addition to competitive salaries and bonus scheme, we offer a package of flexible benefits you can design to suit your needs:

• Private medical or healthy living allowance.
• Life Assurance.
• Company Pension matching up to 5%.
• Wellbeing support for you and your family (including bereavement, probate and menopause support, access to virtual GP and more).
• Discounted gyms, family savings and discounts.
• Cycle to work scheme.
• EV charging onsite.
• Onsite café and free breakfast goodies and excellent free barista coffee.
• Ongoing training and professional development.