Sales & Customer Care Co-ordinator

This exciting new role is for a full-time Sales & Customer Care Co-ordinator to work across our clients’ Sales and Customer Care Teams, based in Central London but with time spent visiting live sites. The role is to support both teams in providing a high-quality customer-orientated sales and customer care service for a 12-month fixed term contract.

Sales & Customer Care Co-ordinator – Who is our client?

They are a property developer who is focused on getting the average London citizen onto the property ladder. They sell/rent well designed, affordable homes in the London area to people who dream of owning or renting a fantastic place in a vibrant neighbourhood. Innovation is part of their DNA, always looking for new ideas and new talent for their dynamic team.

Sales & Customer Care Co-ordinator – Duties:

1. Attend viewings, launches and relevant property events
2. Support the team in answering the sales telephone line and respond to enquiries
3. Assist the team in ensuring all leads are progressed and converted into viewings, reservations, exchanges and completions
4. Update buyers on the progress of their development and purchase
5. Support the team in answering the Customer Care telephone line and respond to tickets raised
6. Carry out void checks in unoccupied homes, producing reports
7. Assist in raising Purchase Orders and tracking invoices
8. Attend sites to facilitate surveyor visits, deliveries, collections etc
9. Manage your time in the office/site to cover the needs of the Sales and Customer Care Team
10. Provide excellent customer service so that complaints are avoided
11. Contribute ideas for the continuous improvement of both teams and company.

Sales & Customer Care Co-ordinator – Profile:

1. Perfect entry level role for someone looking to build their career in property
2. Graduate opportunity or someone at graduate level with some work experience in property or related area
3. Previous experience in new / affordable homes is an advantage, not essential
4. Positive enthusiastic attitude
5. A friendly customer-facing demeanour and ability to build relations with suppliers and stakeholders
6. Proven time management skills are needed for this busy and varied role
7. Strong communication skills are needed to ensure customer satisfaction
8. Ability to work out of hours and the odd Saturday every 4-6 weeks (time back in lieu)

Sales & Customer Care Co-ordinator – Package & Benefits:

Salary – £25-28,000
12-month fixed term contract
Monday to Friday 9am – 6pm
Mix off office based (central London Zone 1), site based with occasional flex to work from home
Company benefits to be confirmed