Sales Coordinator

Job Title: Sales Coordinator

Location(s): London, UK – Hybrid model

Permanent, Full time

Application Deadline: 4th March 2025

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About the Role

The sales coordinator position will work closely with the surrounding departments such as Finance and Production to provide a comprehensive pre- and post-sale service to our global sales teams.

You will be a subject matter expert for our CRM overseeing the sales team use of the system to ensure that it is used to company expectations so that all relevant data can be accurately tracked and analysed. This role will additionally work closely with the Business Systems team to align CRM functionality and processes with the demands of the evolving sales processes.

Role Responsibilities:

• Provide administrative support to the sales team, maintaining day-to-day admin functions on key systems.
• Assist operations sales cycle, including downloading systems statistics, updating relevant sales documents and systems.
• Manage Sales team data quality, including invoices data and oversee team use of CRM/Booking system.
• Identify and implement process improvements, creating sales department policies, training manuals, and resource material.
• Understand clients’ needs and direct them to the appropriate Sales team and work with colleagues to expand prospects database.
• Provide pipeline, sales reports, and analysis, preparing monthly and quarterly presentations.
• Assist in developing regional sales tracking documents, and creating sales forecasting models and data.
• Act as an interface between operations and sales team for technical queries.

Experience, Skills & Qualifications:

Essential:

• Experience in an office support role.
• Meticulous organisational and administrative skills with a keen attention to detail.
• Excellent written and verbal communication skills, including fluent written and spoken English.
• Ability to deal with several tasks simultaneously and to consistently re-prioritise tasks.
• Proactively identify ongoing, recurring problems and use initiative to resolve them promptly.
• Positive and reliable team player with the ability to work independently.
• Strong MS Excel, Word, PowerPoint, and Outlook proficiency.
• The understanding of data quality and adherence to minimum data sets.

Desirable:

• Experience supporting senior management and sales teams would be a bonus.
• Experience in Client development desirable but not essential.
• Experience using Salesforce or other CRM systems desirable but not essential.

Springer Nature is a Disability Confident Committed Employer, and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email SpringerNatureUKCareers@springernature.com so we can make any necessary arrangements.

At Springer Nature we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

For more information about career opportunities in Springer Nature please visit here.

#LI-AC1

Job Posting End Date: 5-03-2025