Sales Co-ordinator

TN United Kingdom; Rugby; On-site; GBP 25,000 - 35,000; Full time

Job description

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**We are unable to consider candidates who require sponsorship to work in the UK**

**No agencies please**

About Alcohols Limited

Established in 1955 as a subsidiary of The Palmer Group—a private, family-owned company founded in 1805—Alcohols Limited operates both as a chemical distributor and a distillery. We have recently invested in a new state-of-the-art £23 million facility at Rugby's Europark, conveniently located just off the A5 (A5 Watling Street, Clifton upon Dunsmore, Rugby, Warwickshire, CV23 0AJ).

Role Overview

Are you passionate about delivering exceptional customer service? Do you thrive in proactive, positive environments and enjoy engaging with customers over the phone to assist them through inquiries and orders? If you understand the broader business context and recognise the impact of your role on company growth, we invite you to explore this opportunity.

Key Responsibilities

1. Order Management: Oversee orders from receipt to delivery, ensuring adherence to quality procedures.
2. Stakeholder Communication: Collaborate with internal teams and customers to address order-related issues, delays, and problem-solving.
3. Asset Management: Monitor and report on company property, ensuring maintenance and compliance with sales terms and customer contracts.
4. Administrative Coordination: Maintain up-to-date records through effective area and group administration.
5. Customer Engagement: Proactively liaise with existing and potential customers to gather forecasts and requirements; manage daily order reporting and call cycles.
6. Sales Support: Work closely with the Area Sales Manager to ensure timely follow-ups, pricing feedback, and resolution of customer inquiries.
7. Account Setup: Establish new customer accounts, collecting necessary information such as due diligence, credit forms, delivery requirements, and Tropos creation forms.
8. Complaint Resolution: Process customer complaints and incident reports, coordinating with ASMs for effective communication, in a timely manner.
9. Enquiry Management: Acknowledge and address sales and technical inquiries promptly, liaising with relevant departments.
10. Sample Coordination: Arrange sample requests, communicate estimated arrival times, and inform customers accordingly.
11. Pricing: Handle pricing for smaller orders (i.e polys and 1-2 drums) and, with training, manage pricing for IBCs and tankers.
12. Process Improvement: Serve as a proactive internal sales liaison, facilitating communication among stakeholders and driving initiatives to keep processes moving efficiently.
13. Business Acumen: Understand the broader business context and recognise the impact of your role on company growth.

What You Will Bring:

• Proficiency with IT systems and digital tools
• Strong active listening skills and a keen eye for detail
• A tenacious and energetic approach, coupled with determination and thoroughness
• Quick to grasp new information and adapt to changing situations
• Well-organised and accountable, with a strong sense of responsibility
• Proven ability to solve problems effectively

What We Offer

• Competitive salary plus benefits (pension, life insurance, private health care, and critical illness insurance).
• 40 hours per week, including a 30-minute paid lunch break.