Sales Associate - Home

JR United Kingdom; United Kingdom; On-site; GBP 40,000 - 60,000

Job description

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Liberty is the destination for those on a quest to seek out hidden treasures for their homes. Boasting culinary collections and kitchen interiors to decadent fabrics and eclectic decorative pieces, our Home department is the place to be for those searching for that unexpected gem.

We are on the lookout for Sales Associates to come on board and join us across our Cook & Dine, East gallery and Liberty London divisions, so if you’re inspired by interiors and obsessive over homeware, carry on reading.

Key Responsibilities

Service for Sales: Provides service excellence to maximise sales

1. Is visible on the floor
2. Acknowledges all customers to the department
3. Engages with customers by approaching them and initiating conversation
4. Asks open ended questions to establish customer needs
5. Confidently demonstrates product knowledge
6. Maximises sale by offering additional products and services
7. Overcomes objections by offering alternatives
8. Operates till efficiently
9. Informs customer of current events and promotions
10. Takes every opportunity to promote and open Liberty Loyalty Card
11. Takes personal responsibility for ensuring customer problems are resolved
12. Creates further selling opportunities by taking customer details and contacting them to give them a reason to return

Knowledge, Skills and Abilities

1. Excels in achieving personal goals
2. Consistently delivers a great performance
3. Has a strong customer centric focus
4. Works well with others
5. Demonstrates a real drive for excellence
6. Up to date with current trends and relevant brands