Sales and Service Administration Manager

Sales & Service Administration Manager - Hybrid - Permanent

Location: Salford, M38

Salary: Up to £40k DOE

Role Type: Permanent – Full time

Reports to: Financial Controller

Company

Our client, founded in the early 90s, specializes in the design, manufacture, and distribution of their products both in the UK and internationally as a FTSE 100 listed company. Their systems are assembled, tested, and distributed from purpose-built modern facilities in Salford, near Manchester, with a satellite site overseas producing machined components. This company believes strongly in independence for its businesses, and that responsibility means they need great people who are ready to make a difference at a company level.

Position Summary

Based in Salford and reporting to the Financial Controller, this role will manage the team responsible for processing orders from UK customers and international distributors, ensuring that customer orders are planned, dispatched, and shipped efficiently to reduce unnecessary delays. This is a hands-on role with a requirement to understand and develop various areas of the function to support and manage the diverse customer-facing administrative team of six, including Sales and Service Administrators, Production Planner, and Shipping Administrator, with a focus on driving customer service and process improvements.

Responsibilities/Tasks

1. Customer Service: Ensure high levels of customer service across transaction streams, answer customer inquiries, provide sales support, and resolve order issues.
2. Sales Operations: Fulfill new equipment and spare parts orders, working effectively within the team to ensure promised delivery dates are achieved for UK customers and international distributors.
3. Service Operations: Ensure service administrative processes support the Equipment Service and Repair across the UK.
4. Shipping and Customs: Manage import & export operations to support growing procurement demands and increasing volume of international customer orders.
5. Requirements Planning: Maintain appropriate stock levels to allow efficient response to customer requirements.
6. Account Management: Maintain customer data in the ERP system and support credit control for the finance team.
7. Process Development: Seek out continuous improvement opportunities to enhance customer service and support improvement projects.

Requirements

1. Strong communicator with experience in managing a team across different functional areas.
2. Experience in a manufacturing or product selling business.
3. Enjoys a varied and fast-paced role with a strong focus on customer service.
4. Driven to understand the products and wider business operations.
5. Experience in import & export and customs compliance.
6. Ability to work with a variety of people across different levels of the business.
7. Pro-active with a drive to continually improve processes and best practices.
8. Desirable: Experience working with Sage200.

Key Benefits

• Individual Performance Bonus Scheme paid Quarterly (up to 12% of salary).
• Company Performance Bonus Scheme paid in December and top-up in May (up to 4% dependent on company performance vs budget).
• Company pension scheme (Matched up to 7.5%).
• Share incentive scheme (shares awarded each year based on salary).
• Company Sick Pay (4 weeks at 75% of full pay).
• Group Income Protection (long-term sickness cover of 66.6%).
• Group Life assurance (3 x salary standard or 6 x salary for those who have dependants).
• 14 weeks full pay parental leave (eligible after 6 months service).
• 25 days holiday (plus bank holidays) with options to buy or carry over additional days.

If you want to be part of something truly special with real opportunities to grow, then this is the role for you.

Please send your up-to-date CV to voconnor@axonmoore.com or call me on 07703 849930 if you require any further information.