Sales And Education Manager - The House of Creed, The North of England

HOUSE OF CREED; United Kingdom; On-site; GBP 30,000 - 60,000

Job description

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are looking to appoint an experienced Sales and Education Manager to manage our business within Department Stores in the Northern Region. The role is accountable for the overall performance of our business in the Northern Region and is responsible for managing the commercial performance, driving sales and delivering a consumer-focused culture.

This includes the achievement of Retail Sales targets through the recruitment, leadership, management and development of our in-store Managers and Luxury Brand Ambassadors. Excellent Customer Service is paramount to our reputation as a luxury fragrance brand and the Sales and Education Manager is responsible for ensuring high levels of service, and attention to detail within our retail environments, are achieved at all times.

This role reports directly to the National Field Sales Manager for UK/Ireland and collaborates regularly with the National Retail Training Manager to ensure product knowledge and service skills of the team is exemplary. The Sales and Education Manager is supported by a Retail Excellence Facilitator as a direct report.

Accountabilities include:

• Empower the Business/Account/ Managers to successfully take ownership of their roles and have the tools/knowledge to successfully perform their roles and manage their team.
• Define the commercial strategy for each store and ensure it is implemented on a timely basis.
• Budget management for the area.
• Engage the team to be aspired and motivated to achieve/exceed targets.
• Ensure the team always have excellent product knowledge and service skills and know how to share this professionally with every customer.
• Establish and maintain excellent relationships with key stakeholders both internally and externally.
• Ensure operational excellence via the Business/Account/ Managers.
• Cascade specific KPIs to the team and monitor, including targets. Share commercial and business acumen to develop the team.
• Maintain awareness of our competitor markets ensuring the National Field Sales Manager is updated.
• Ensure the maximum visibility of the brand in line with brand guidelines.
• Encourage employee engagement throughout the team, with a collaborative and motivated approach.
• Talent Acquisition, leadership, development and management of the team.
• Conduct performance appraisals and lead the retail management to proactively manage performance, attendance and conduct in line with company procedures.

Skills and Qualifications

The ideal candidate will be able to demonstrate:

• Strong commercial skills and business acumen, with examples of sales achievement across an area.
• A sound retail area sales management background in multi-site people management within the luxury retail brands (ideally fragrance), achieving results through teams.
• Inspirational leadership expertise, including the coaching, development of retail teams coupled with the ability to deal with challenging people issues.
• An ability to establish and maintain professional business relationships.
• A strong negotiator whilst maintaining ongoing positive business relations.
• Excellent presentation and communication skills, a positive, dynamic, flexible approach with the agility to quickly adapt and embrace all and new areas of responsibility.
• A strong, people leader and coach who demonstrates emotional intelligence to align to their audience in an engaging manner to ensure positive outcomes and cascade enthusiasm and energy to their team.
• Highly organised with great attention to detail whilst still achieving timelines.
• A genuine passion for the luxury retail, the customer experience and exceeding sales targets.
• The flexibility and commitment to travel/work across the area (approx. 80% of time field based).
• As an Ambassador for the Orange Square Company the job holder is required to demonstrate a high standard of etiquette and professionalism befitting a luxury business.

The North of England Region includes Manchester, Leeds, Liverpool, Newcastle, Sheffield.

Why the House of Creed?

• Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
• Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
• Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
• Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.