Sales And Customer Support Specialist

Driving Growth, Innovation, and Operational Excellence

Job Title : Sales and Customer Support Specialist - Customer Facing (Call Centre (text only) & Customer Service)

Location : In person Yarraville Victoria (plus showroom and Baby Expo opportunities)

Permanent Part time : 20 hours per week

Looking for a customer-facing role where you can genuinely make a difference? At Babybee, we’re not just about selling prams—we’re about helping parents navigate one of life’s biggest transitions with confidence. We’re on the lookout for a Sales and Customer Support Specialist who thrives on creating incredible customer experiences—whether online, in our showroom, or at baby expos. If you love problem-solving, engaging with customers, and being part of a fun, dynamic team, this might be the perfect role for you!

This role is a mix of online customer support (responding to inquiries via text social media, email, and live chat) and face-to-face sales (helping customers in our showroom and attending Baby EXPOs).

The day-to-day :

• Engage with customers online & in-person – Provide expert product advice via email, live chat, and social channels, and deliver in-person showroom demos.
• Drive sales & conversions – Proactively assist customers with purchase decisions, making their shopping experience seamless.
• Deliver top-tier support – Ensure every interaction is memorable, helpful, and positive.
• Identify areas for improvement – Provide feedback to enhance customer experience and improve team processes.
• Handle order administration – Process customer requests efficiently, ensuring accuracy and great customer experience.
• Warranty support and analysis to drive future product improvements.

About you :

• You genuinely love working with customers and you thrive on making each customer’s experience truly amazing!
• You embody the key Babybee Group values :
• We know what’s going on.
• We own it.
• We listen to our parents.
• We have a start-up mindset.
• You have a strong work ethic, a willingness and ability to learn and get involved across all areas of the business.
• You are very attentive and have strong attention to detail.
• You’re tech-savvy and if you haven’t used a specific web-based platform or database previously, you’ll figure it out and be confident navigating your way around in no time.

Why you’ll love this role at Babybee :

• Enjoy a mix of in-person and online customer interactions.
• Work with a supportive team in a fast growing, Australian-owned brand.
• Get generous staff discounts on our award-winning products.
• Gain hands-on experience in sales, customer support, and eCommerce.

Experience :

• Exceptional written and verbal communication skills.
• eCommerce or web platform experience ideal but not essential.
• Experience using web-based customer service platforms (such as Gorgias or similar) advantageous.
• A proactive, solutions-focused attitude.

Seniority level: Entry level

Employment type: Part-time