Sales and Customer Service Specialist

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Sales and Customer Service Specialist, London

Client:

ValuraNova

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

We are currently partnering with a boutique aesthetic clinic in the London area on an exciting opportunity for a Sales and Customer Service Specialist role. This role's primary focus will be to guide patients through their aesthetic journey as a trusted advisor, ensuring they feel safe, supported, and cared for throughout the process.

The person in this role will play a crucial role in converting inquiries into committed patients by conducting expert consultations, educating them on treatment options, and showcasing the value of the clinic’s offerings. This role has a strong emphasis on empathy and luxury service demonstrated through managing consultations, coordinating treatments, and overseeing follow-ups, ensuring every patient’s journey is seamless and exceeds expectations.

Key responsibilities:

• Serve as the clinic's first point of contact, fostering trust, conducting consultations to understand patient goals, educating on treatments, recommending tailored solutions, and leveraging consultative sales skills to present procedures, upsell services, and close sales professionally.
• Manage patient appointments efficiently, coordinate with medical teams for smooth workflows, and provide clear pre- and post-procedure instructions to ensure patient satisfaction and a seamless experience.
• Create luxury moments, including curated kits, follow-ups, and milestone celebrations, to enhance patient care.
• Track patient activities in the CRM system to monitor performance and identify growth opportunities, while managing payments and financing transparently to ensure patient comfort.

To be considered for the role, you must closely match the following criteria:

• 2-3 years in sales-focused roles, preferably in luxury services, high-end hospitality, medical aesthetics, or consultative environments, with a proven ability to meet and exceed sales targets while maintaining a patient-first approach.
• Strong ability to understand patient needs, build trust, close sales with empathy and professionalism, and deliver exceptional, high-touch experiences.
• Excellent organizational skills to manage multiple patient journeys simultaneously with attention to detail, along with proficiency in CRM tools, scheduling platforms, and digital communication.
• Self-motivated, flexible, and capable of thriving in a fast-paced, dynamic environment.