Sales and Customer Service Advisor

Are you an experienced and dynamic Sales & Customer Service Advisor looking for your next position?

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. Tarmac is the UK’s leading sustainable building materials and construction solutions business. Our innovative products and solutions not only deliver the infrastructure needed to grow the UK economy today but also help to create a more sustainable built environment for the country’s long-term future.

We are currently looking for a Sales & Customer Service Advisor to join our friendly team in Bawtry, Doncaster. The site is easily accessible from Rotherham, Worksop, Retford, Gainsborough, Scunthorpe, Thorne, Sheffield, Barnsley and the surrounding areas.

Role Responsibility

As the successful Sales & Customer Service Advisor, you will report to the National Customer Service Manager and will be responsible for managing the end-to-end customer experience, from initial contact and quotations to delivery and invoicing, resolving any queries and complaints should they arise. You will be responsible for delivering and exceeding targeted sales volumes whilst performing set administration tasks as required, developing cross-functional working relationships ensuring the best possible customer experience.

On a day-to-day basis, duties and responsibilities of the Sales & Customer Service Advisor will include (not exhaustive):

• Proactively managing applicable accounts and maintaining positive customer relationships to meet or exceed targeted sales volumes.
• Assisting the account manager including SPAFs, haulage rates, price changes.
• Identifying leads by responding to enquiries.
• Accurately maintaining up-to-date background data required for the Sales process.
• Preparing & inputting customer quotations on SAP/CRM, updating and amending customer prices in a timely manner when required.
• Responding to customer complaints, from investigation to closure.
• Month end tasks including customer reports, delivered prices & PGM’s, Energy & Environmental surcharges.
• Processing orders and liaising with customers, including changes in customer requirements, tracking dispatch to ensure timely delivery of goods.
• Liaising with external haulier schedulers, providing accurate and timely information to customers, and facilitating effective scheduling.
• Liaising with internal production teams, confirming stock levels for orders.
• Managing 3rd party purchase materials including raising purchase orders, liaising with suppliers and maintaining stock levels.
• Managing and resolving internal and external customer invoice queries in a timely and professional manner, raising credit and debit notes as required.

The Ideal Candidate

The ideal Sales & Customer Service Advisor will be experienced in a commercially focused team within a fast-moving environment with a proven track record of outstanding customer service. You will have the ability to be fast and flexible whilst maintaining the highest level of customer service and professionalism, with an excellent understanding of customer needs who is able to build solutions to best suit your customer.

Ideally, we would like any prospective applicants for the Sales & Customer Service Advisor to be in receipt of the following skills and experience:

• Proven experience in a customer accounts/service environment.
• Good written and verbal communication.
• Ability to build positive customer relationships.
• High level of IT literacy including Microsoft Office; experience of SAP would be advantageous.
• Planning and organisational skills, able to prioritise tasks and meet deadlines.
• Influencing and negotiation skills.
• Desirable knowledge of products, packing options & proven routes to market.
• High level of accuracy and attention to detail.
• Have an understanding of export inco terms & payment methods including L.O.C’s.
• Hold a minimum of 5 GCSEs (or equivalent) including Maths, English and Science.
• NVQ Level 3 in customer service would be desirable.

Why Us

Along with the role of Sales & Customer Service Advisor, we additionally offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

• Enhanced holiday entitlement.
• Contributory pension scheme.
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice.
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause.
• Training and development opportunities.

Interested? Why not click here to find out more? Go on… are you ready to build your future?

Tarmac, a CRH company, is an equal-opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.